Bonton reviews and complaints

I tried to log into my account, Bonton, Carson's, it didn't matter. I entered my password and it said it was wrong. I tried several times and eventually hit the "forgot password" to reset it. Well, that's when all hell broke loose. Not only did I never receive a temp password, but after calling customer service and having a IT person reset my password, I still haven't received an email. I was told that no human error is responsible, but the holidays are bogging down "the system". What? Bandwidth? I don't get it. I was told to wait an hour and now it's been three. I still haven't received an email for a password reset and I still can't log in.
I never changed my password. It just stopped working. Something is going on with their "system".

I used this site awhile back to buy a couple of coats. I was really happy with the quality of their products. The prices are also very affordable. They often have special deals where they lower their prices. This is definitely a store to check out.

Bon Ton is my department store of choice for clothes, jewerly, housewares, and everything in between. Their yellow dot specials are great. Thank you Bon Ton for making my Christmas shopping easier.

This department store has great sales and is usually offering 15%-20% off at any given time including sale items and if you look for promo codes, you can usually find free shipping as well. I will shop here over Macy's anytime.

Special trip to buy a record player on sale tag 60% off when I went to pay for it ended up being double a retail price less 60% off which was $60 more retail stores sell for and not the price tag on the floor and the manager was rude don't be misguided by they're going out of business sale

I found the personnel at the Stroudsburg Mall- Stroud Mall very helpful. I purchased an item from Clinique and when my foundation was not the exact one that I had, Jackie made a special effort to help me pick out a shade to my liking.Her co-workers also very pleasant and friendly to the customers around me. They even assisted others in finding the correct department for an item they were looking for.

On June 8, I saw that Bon-Ton advertised a promotional gift with purchase on a site I frequent (https://gwpaddict.wordpress.com/category/gift-with-purchase/). Because of this promotional offer, on that same day, I ordered $200+ of Lancome products from Bon Ton. The promotional offer was the only reason I chose Bon Ton for this purchase. On their website, the promotional offer was again advertised, and it stated that the promotion would show up in my cart during checkout, and that I'd be able to choose an option for the gift with purchase. I went through the entire checkout process, and no option appeared to select the promotional gift. I thought perhaps it would appear after I'd submitted payment info, but it did not. Seeing that it hadn't been included, I immediately emailed Bon Ton, three times, asking them to cancel the order. I received a reply the next day via email, and later, a call from customer services, indicating that they would not cancel the order, that they would not send the promotional gift, and that if I wanted it the only way I could get it would be to place ANOTHER order with them! I suspect the reason the promotion did not show up is that their online ordering is not properly configured for an android smartphone, which is what I was using - but this is not my problem, as the customer, it is their problem. I explained this to them but they were adamant that they would not cancel the order and would not send the promotional gift. DO NOT SHOP ONLINE WITH THIS STORE - THEY WILL NOT HONOR THEIR ONLINE ADVERTISING, AND WILL NOT CORRECT THE PROBLEM VIA CUSTOMER SERVICE.

I've purchased a handbag from www.bonton.com online store and when it finally arrived it was damaged. There was a big hole on the inside of the bag. I immediately contacted customer service and demanded a refund, but they said that they were not able to refund me because it was against their policy. They said they could send me a replacement bag and I agreed. So I sent the defective one back and waited patiently. My new bag never showed up. All I hear from Bonton is nothing but empty promises. They keep telling me my bag is on its way but I do not believe them. It's taking too long!

I went to the online website of bon-ton and try to purchase some item that was on the yellow dot clearance. Everything was fine until I got to the check out where I tried to confirm payment. A message of error would appear and said that there was something wrong with the information that I given and I should call a customer service for help. I did just that but no one answer because it was after their hourly office time. Therefore I tried to fix the error I went back to my online shopping car and found out that some of the item was out off stock so I removed it and confirm payment again. However the messages appeared again so I though there must something wrong with my credit card information, so I retyped my credit card info again and clicked confirm and message appeared again, this happen couple more time before I give up and wasted a couple of hours. I was very angry at this kind service and never get to purchase anything. I checked my bank account the next day and I saw that I have 7 pending charged form bonton of around $270. I called in and asked for help and they said waited because it will go away by it self. The next day the pending charges actually took money away from my bank account balance and I just wrote a check to pay my rent. I am worrying that my check will bounce so I called the customer service again for help and they said they can't do anything for but told me to wait. I very angry at the horrible service that bon-ton has given me so far and I have none of this would happen to anyone else.