Bank Audi reviews and complaints

The transferred amount showed in my Bank Audi account (Mobile APP) on March 2, 2023. now it has disappeared and is not available at the teller either.

I called their helpline and they said that my name was transliterated wrongly: Amaneddine instead of the correct "Amineddine". They have both digitized and hardcopy photos of my national ID "Amineddine" which corresponds exactly to the name on the transfer transaction.

After I received a call from a Mr. Ali of Bank Audi Customer HelpLine to inform me that the funds will be released today, the branch where the Account is said they cannot say whether the funds will be released or not.

I moved to France one week ago and I am using my bank audi debit card to pay for my fees here, as I should and could.

Whenever I try to pay online, they send me an OTP to my lebanese number which is no longer in service.

After contacting customer service, they told me they changed it already, but someone from my branch took the case and is not replying to my emails nor my messages, even after I sent him the format he asked me to.

I repeat that I already mentioned that this is an urgent matter, but they are not taking this into consideration.