Residence Inn by Marriott Rochester, NY review: Services/health and safety

We were several family members (21 in total) venturing to Rochester, New York for a Christmas Gift experience, visiting the Strong Museum. We came by car from Canada to spend the weekend together and enjoy what we hoped, would be a memorable moment. The Strong Museum was amazing! I recommend you go if you get the chance. The Residence Inn by Marriot, unfortunately did not hit the spot. Desk personnel were extremely unprofessional and lacking in every way. We had to request and remind them that bed linen was not provided for the pull-out couch, and that plastic covers on the mattress had not been removed. Nice that they were new, but really was that our job? They didn't even bring the linen to our rooms. We had to carry 6 room loads of linens through the hallway by ourselves. There was no restaurant... even though the website specifically says there was. Rooms were spacious and newly renovated, but it didn't make up for the next big disappointment, which was the pool. Upon entering the pool area, there was a heavy chemical intoxication. The chlorine hit you and before long, (and I mean within 10 minutes), your eyes were stinging and you felt like you were going to cough up a lung. We advised the staff, who basically looked at us like they had no idea what we were talking about. We mentioned it again the next day, and was advised that there had been only one other complaint, and that the chemical levels were fine. Just recently saw that a visitor on the same weekend has made a review complaint that in fact two people fainted during this weekend in the pool area because, I think, there was too many chemicals. Much like us, these visitors were also very upset that they could not use the pool. We came with many children who were just so excited to spend time together and be in the pool but, because the staff did not wish to acknowledge the complaints, or exercise the ability to maintain the safety or well being of the guests in the pool, we were not able to use it for fear of our health. I do hope that the management of this hotel looks into this issue and the staff, to properly and adequately ensure that all guests are made to feel welcome and looked after.