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Reliable Blacktop Specialists

Reliable Blacktop Specialists review: The job was not done to what he had, explained what would be the correct process, and the finished product looks awful. 1

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1:44 pm EDT
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I used Reliable Blacktop Specialist. I was not happy with this company at all. He had told me we was going to repair my holes with patch but never told me that the finished product of the patch was going to be pebbled tar. My driveway was not what I thought I was getting. He made me decide within one hour to do the job that day, for a few hundred dollars less, and I did feel pressured. I should have never used him and he honestly told me the same thing. I have nothing against him he was nice when he did the job, but he was finished in a few hours, nothing of what I expected. he really didn't tell me the truth and I was sold a bag of goods. This was disappointing and something I will live with.

He did say he would come back but now he changes the story. He hasn't been back and I do text him and nothing happens. So sorry I used him. Thank you so much.

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Drew Golub
US
Sep 28, 2024 11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STEER CLEAR OF RELIABLE BLACKTOP SPECIALISTS!
Context: About two weeks ago a young man knocked on my door at around 6pm to give me a quote to do my driveway. This was on my list of things to handle in the fall. He had what appeared to be his father in the van waiting while the young man made his pitch. I thought to myself I needed to get this done and if I can negotiate a deal with the young man I’ll hire them. They said they could finish the job that day. It would be a win win situation. I had my driveway done and young man would make a sale showing his father he could handle business. I am all about supporting small and family businesses.

Well they got me. Not only was the job sub par but they got seal coat all over the stone facia of my house.

They missed spots on my driveway. They told me that I could drive on it at midnight. I waited till the next day. I have permanent tire tread marks in my driveway now.

I called the number on the flyer the young man gave me who said “hold on to this, it is proof of your 2 year warranty.” Now given their behavior I know they will never honor this warranty.

When I called the number and explained the situation the man on the other line said “you can clean it off with gasoline.” I responded to him “why is it my job to clean up a mess you made for a job I paid you to do?” He became rude and hostile. But then agreed to come by the following Monday to clean up. I called on a Saturday. He told me to text him the address and the issue.

Monday rolls around. No RELIABLE BLACKTOP SPECIALISTS.

I called again later in the week. Same script but different days. I texted him yet again the details because he said they get lost in his string of texts in his phone.

We are now on 2 weeks. I have sent him countless additional texts to see if he was still coming to fix the issues. Zero replies.

It is clear he has no intention of returning to fix the problem.

I will redo the driveway myself.

Save yourself the headache and hire someone who is actually “reliable”