Regions BankFraud department

J Sep 19, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

I got an email from secret shopper saying they where hiring! And at my job they closed down for the month of september for cleaning and servicing the elevator! I work for the archdiocese in new orleans! Anyways they sent me the letter there in the pic! With 2 checks! I still have one of the checks! But I tried to cash it! I thought they where real! Now they have my account frozen! I have 2 car insurance to pay and the electric is do!!! And I can't pay it because they froze my account!!! I have done nothing wrong yet they are treating me like the whole thing is my fault!!! I have went to my regions bank to give them all of the paper work that the secret shopper sent me they wouldn't take it!!! I ask for a contact number she said there is nothing we can do!!! I called the 800 number and they said to go to your bank!!! Really!!! Also when they froze my account it had 300.00 in it!!! Now it's telling me I have less than 100??? What do I need to do!!! Sincerely. Joy williams

Fraud department
Fraud department
Fraud department
Fraud department

Responses

  • Ga
    Gaines Bruce Oct 04, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Apparently my problems with Regions are not unique. I have had both a business checking and personal account bot opened earlier this year. On September 18 I found that my ATM cards were locked out and when tried in Regions ATM indicated that account access was restricted, I checked with the bank the next morning and I was told that this was due to a fraud department hold. I was shown a check that I had deposited on September 8 and t6hat had bounced on September 13 as the reason for this investigation. Now this check bounced when funds were restricted from the check so no money was lost except my $15 returned check fee. I was told that the investigation would be about 10 days. During this time i found a Forced check issued against the business account. This forced check was a result of a withdrawal I had made on September 18 from the business account of which most of the withdrawal was to deposit in my personal checking. So far that is the only correction I have found and have no problems with it except that it was the banks mistake and not mine. Today is October 4 and my account access is still restricted. Except that my three end of month retirement pension checks were accepted for deposit. But since account corrections have been made there is not excuse to not lift the account restrictions. That is except for the reputation Regions seems to have for customer treatment that i have since discovered. This is unacceptable and I am in process of shifting to another bank.

    0 Votes
  • Ch
    Charlie Wood Sep 07, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me, a company wrote me a check for deposit only and when I deposited it turned out to be a bad check . they froze and closed ALL my accounts and will not be aloud to open another account at Regions bank ever again. I have been with regions for 20 yrs. they would not let me talk to the fraud dept. about anything. Unbelievable

    0 Votes

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