The customer service is very poor. I ordered my item over the phone yesterday and gave my card upfront (mistake) and they went for minutes trying to sell me extras. At the end of the automated call I did not know what I’d ordered, what I was getting and what the total cost would be.
First thing Sunday I called to cancel and got a confirmation that I would not be charged, but saw this afternoon online that my card had been charged anyway. Called customer service again and they verified it would be reversed this afternoon, but I bet they end up shipping it and I get stuck with shipping costs to return the item. Customer service was rude, would not let me speak with a manager, both girls seemed foreign and very hard to understand. I wonder if their customer service is even in the US at all or if it’s located outside the country. After I asked to hold for the supervisor, I was hung up on. Very poor service, will not keep item if I do get it.
The complaint has been investigated and resolved to the customer’s satisfaction.