Red Bank Vet Group - Tinton Falls, NJExpensive veterinary services and poor customer relations

L
This review was posted by
a verified customer
Verified customer

Red Bank Vet group in Tinton Falls, NJ did not give me the estimate I asked for prior to spaying my dog. I asked for an estimate from the doctor that first saw her then I asked several staff people asking them to simply give me an estimate before spaying my dog. They never called me back and when I called they just gave me a run around. I was supposed to get a call the day before the surgery, but I did not. I finally called them and asked for the estimate and instructions on whether or not my dog was to be spayed and whether they had any pre-op instructions! They gave me the instructions but said no one was there who could give me my estimate. I would find out the day of the surgery.

When we brought my dog in, the estimate was between $400.00 and $600.00 to spay my dog. I had made several business travel dates around her surgery and felt obligated to go through with the surgery. After doing an expensive exploratory with anesthesia it was found that the dog, a pound puppy, had already been spayed at some time earlier in her life! I felt awful! Also, I was still charged $675.00 plus.

Please look around in your area for a place that will give you a real, complete estimate DAYS BEFORE you commit to services.

Responses

  • Am
    amanda partridge Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Is there an address for a complaint about a vets and whether you have a complaint about negligence at all ?

    0 Votes
  • Ck
    ckeenan32104 Feb 02, 2009

    I've heard nothing complaints about Red Bank vet hospital. They put a friend of mines dog down, with out telling her and then tried to blame her! They're horrible. I just tried to call so I could get a walk in shots just figuring I had no choice they were rude and kept putting me on hold. This is why I do not refer them out. You want a good place, great in price and courteous, use Home Vet Service in Belford, New Jersey. They are great!

    0 Votes
  • Do
    Donnaholly Sep 04, 2009

    Red bank is one of the best Hospitals in and around the state.. There Vets are the best in the Country.

    0 Votes
  • Do
    Donnaholly Sep 04, 2009

    How can a vet say there a hospital if there is no one on premise after business hours?

    0 Votes

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