The complaint has been investigated and
resolved to the customer's satisfactionResolved REAL Construction — Horrible workmanship
resolved to the customer's satisfaction
After a hail strom, the sellers of the house I was buying hired a roofer (REAL Construction of Edinburg, TX) to replace the roof on the house. After the sale and I moved in, I noticed the opening for the ridge vent were shingled over. I called the company owner, Mr. Raul Luna, who assured me he would come right over and take care of the problem. Since May 1 of 2012, Mr Luna has made and failed to keep all 9 appointments to come check my roof. After my last phone call to him, Mr Luna changed his story and claimed that the warranty was non transferable and that he subcontracted the job. I requested copies of the contract and warranty from the seller who informed me that she never received any paperwork from Mr. Luna. After inspecting the roof myself, I found that pretty much everything about the roof was improperly installed. Another inspection from a licensed Texas Real Estate Commission inspector confirmed that the roof was "amatuerishly installed" and a system wide failure. Mr. Luna has since lied to me, changed his story, and no longer takes my phone calls. If in the Rio Grande Valley, avoid this CONtractor at all cost.