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CB Business and Industrial Review of Re-Inks.com
Re-Inks.com

Re-Inks.com review: Untrustworthy/Scam 3

W
Author of the review
8:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This company has a well working scam going...if you have a return on merchandise...they will gladly send you a Merchandise Return Label...this label DOES NOT HAVE ANY TRACKING WHATSOEVER!...if you try to purchase Delivery Confirmation the P.O. will tell you since the company is paying for the shipping you cannot purchase Delivery Confirmation for your return ( although this policy has changed and most Postmasters are unaware of this...it took mine 1 hr to find out)..the company will conveniently tell you they never received the package and keep both your merchandise and your money(I am out $138)...DO NOT DO BUSINESS WITH THIS GROUP OF COMPANIES..They also go by the name Atlantic Inkjets.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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wassam
Toronto, CA
Jul 10, 2012 5:58 pm EDT

I dealt with this company on and off since 2005 for my inkjet ink for various Canon and Epson printers. The quality WAS good, the service WAS good, unfortunately not anymore. First of all, although I ordered off the "Canadian store" the item was still shipped from California. Instead of labelling the package correctly, they labelled it as Vitamins for some odd reason? Therefore instead of that free shipping I was supposed to get, I was charged $18.13 at my door when the package was delivered. When I asked for a refund due to their false advertising I was told that they are not responsible for duties charged outside of Canada. If they had labelled the package properly I would have been duties. I got no response. Fine, they can't ship packages properly.. How about their ink quality? Well, they drain immediately with the most minimum of usage. I only print an average of 5 pages per month. That's a total of 25 pages so far and now the cartridge is bone dry. Therefore, I'll be taking my hard earned money elsewhere.

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darinw40
Umatilla, US
Mar 12, 2010 11:55 am EST

This company has a well working scam going...if you have a return on merchandise...they will gladly send you a Merchandise Return Label...this label DOES NOT HAVE ANY TRACKING WHATSOEVER!...if you try to purchase Delivery Confirmation the P.O. will tell you since the company is paying for the shipping you cannot purchase Delivery Confirmation for your return ( although this policy has changed and most Postmasters are unaware of this...it took mine 1 hr to find out)..the company will conveniently tell you they never received the package and keep both your merchandise and your money..This company also goes nder the name of Atlantic Inkjets..DO NOT DO BUSINESS WITH THIS GROUP OF COMPANIES

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ehok
Fredericton, CA
Mar 16, 2010 3:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe you better look into this a bit further as I have a feeling that you may be jumping the gun and bad mouthing good businesses for no reason!

Did you think of insuring it when you sent it back, this would help protect yourself from a lost or misdirected return.

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