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American Home Shield Dispatch #78454799
Service Request – Friday, August 28th, 2026
Arrival time: 1:42 pm to 5:42 pm
Paid a $125 service fee before arrival. Now facing damages to my new home along with no lighting in the master bedroom bathroom and hallway bathroom. Queen Electric suggested covering the first light switch with blue tape so the exhaust in the master bedroom and overhead light in the shower would work, advising me to wait for further instructions from AHS since they weren’t familiar with new homes and smart lighting switches.
Queen Electric has not returned any calls after closing out my service ticket as completed. On 9/17, an AHS rep finally reached them, and they told AHS I’d get a call within five minutes—still no call. Currently awaiting a response from the AHS Regional Escalation Manager.
Country of complaint: United States
Claimed loss: I want to claim $125 along with compensation for damages to my property.
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