The complaint has been investigated and
resolved to the customer's satisfaction
Resolved is scam. they is scam. they cheat. is scam. they cheat.
i paid for 2 top grade replica watches priced 760usd together after discount on April 14th.
April 19th they sent me a tracking number of EMS.
Tracking remains DISPATCHING FROM THE SORTING CENTER all the time.
I contacted their salesman Nikki and was told the package was on the way.
Until July, there was still no change or update.
I got really angry.
Then Nikki promised to send replacement.
They gave me another tracking number and it turned out it was indeed for someoneelse in Spain.
They were fooling me.
after that, they never answered me and deleted my account on their site.

Here I hope people see this complaint will be wise enough to stay away with that fraud company.
They make up good reviews for themselves on this forum and that is really DISCUSTING.



  • An
    Ant Ca Dec 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi Ismael,

    I feel so sorry to read your post so much late for me, I already placed and order with this people and I am living a nightmare similar to yours. I think you are like me regarding the replicas, in my case it is a hobby (cheaper than to do it with the original watches) always looking for the best one exactly like the original model, it is like a challenge, but at the end I think we have common points of view regarding Customer Support and how a professional seller has to deal with its clients, and believe me what I wrote is what is happening to me. Besides that, do you think they have answer my last email sent on the 22nd? Of course they don't, but on the meantime they have time to at least make 3 posts here... curious haven't they?

    I have a couple of them very good and a bit cheaper than this website because I am dealing directly with factories, but none of them have a public website because this activity is forbidden by Chinese Government and they can not have stock of watches assembled, just only pieces. Believe my friend I know very well how this business works because my company have offices at Hong-Kong and I go there at least a couple of weeks on a yearly basis, that was my starting point for this hobby. The communication with them is perfect, you can use Pay-Pal without any problem, you have escrow account and buyer protection services, they deliver by DHL in 3 days to Spain, etc, etc, etc. And the most important thing... everybody can make mistakes, that is not a problem, the problem becomes when instead to recognize the problem and apologize for it I receive from this people a very arrogant email telling me they have been for more than 6 years on this business.. blah, blah, blah... Of course they never answer to my email when I proof them its website is registered only since 2008, which in the best of the cases means 3 years working. That is what I told them, I believe in facts, not in wording, same example as the tracking number I posted here to evidence them DHL is working perfectly from China to Spain, when they were saying DHL is not safe!!!

    I live in Madrid and Valencia, one day if you want we take a coffee together and we can chat about all of that.

    What I am telling here is my experience, like the other people that is posting in this website, and I only want to avoid my actual problems with this seller to another people who has never deal with them.

    From my side, I will keep on fighting to advise about my bad experience to as much persons as I can from all different complaints websites I find and with my professional contacts in China mainland.

    Merry Xmas!!!

    0 Votes
  • Ni
    Nimbus71 Dec 20, 2011

    I WAS a client of Puretime for some years and will NEVER do business with them again!!! DON'T buy anything from them. Although the replica products really do match the original, the quality sometimes does not. I was happy doing business with them in the beginning, but currently their aftersales and reputation for (loyal) customers is terrible. Bought two watches which broke just after a few weeks. Tried to contact them but never a reply. I thought that next time they would give me some discount or extra help. Hoping for the best I bought 2 watches which were seized by customs and never arrived at my address. Puretime offered a terrible solution: although my order never arrived I had to pay half of the almost USD 600 again up front for a new order to be sent for which they could not guarantee that the order would arrive this time. Pure rip off! I contacted my bank and credit card company to hunt them down!!!

    0 Votes

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