The complaint has been investigated and
resolved to the customer's satisfactionResolved Pure Collagen Skincare — charging for free trial but not shipping the product
resolved to the customer's satisfaction
I ordered a free trial and knew the shipping would be charged to my credit card. Nowhere did I see anything saying I would be put on an auto ship program at $99.99 + $3.95 shipping. When I received the confirmation for the trial I noticed the Terms were that they would automatically charge my credit card for $99.99 + $3.95 shipping every month. So I immediately cancelled my order. Well they cancelled my order but had already charged my credit card for the shipping and then they never shipped the trial. I contacted them and asked that they credit me for the shipping as I never received it. They replied by saying they would not refund the shipping and that they shipped the product. They have not provided me with a tracking number so I do not believe they ever shipped the product.