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I was directed to the above website after reading an ad in Facebook about working from home. I understood that it had something to do with placing ads on the internet to make money, and there was an offer for a "kit" which would only cost me USD1.88. So I ordered it and I believe the payment was via PayPal so I felt safe, plus it was cheap so I figured I didn't have much to lose.
Then just this morning I noticed some charges on my Visa card which didn't look familiar to me. I went back to my November and December 2009 statements as well, and sure enough there were in total 9 transactions that I did not authorize. This was inclusive of the ordering of the "kit" - which I never received. The amount charged however was around USD 27.00 instead of USD 1.88. The rest of the transactions ranged from USD 9.95 to 59.95 and each time they were billed under different merchants. Some were under ClickMoney, some were under NA31COM and rebayt etc.
I never received any type of kits or other merchandise or services through the mail or email, other than a link to download some brochures on the so-called money-making business. Nowhere did it say that I would be billed every month [at least 3 different charges monthly] nor do I understand what these charges were for.
My credit card company has canceled my card and hopefully these people will stop their illegal activities. I don't understand how they have managed to charge my card since the first transaction was done via PayPal where my credit card info was supposed to be confidential.
Please take actions against these people - is Google behind this scam? If so they should be taken to court!
The complaint has been investigated and resolved to the customer’s satisfaction.
noni68,
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however, there are bonus free trial periods to membership websites that accompany the free CD download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them.
The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
The following is directly from the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad)
Handling & Other Fees:
"Upon submitting a request for Membership, a Member ID and Password are assigned to you and can be used to gain access to profitprofusion.com. The initial handling charge of three dollars and eighty eight cents, includes the google profusion kit as well as three days worth of access to the profitprofusion.com website. After three days, if you choose not to cancel, your first monthly membership fee of fifty nine dollars and ninty five cents will not be refunded. Membership fees will be charged to the credit card used by you to complete the transaction. Prior charges for all programs are non-refundable but bonus subscriptions can be cancelled and future charges stopped at any time by calling toll-free [protected]. If you choose to sign up for this product and pay the recurring monthly charges using a debit card you hereby provide pre-authorization and consent that profitprofusion.com may charge sixty dollars on a monthly basis. You may stop payment on any pre-authorized charge by notifying profitprofusion.com at least three business days prior to the scheduled charge date. You agree your pre-authorization and written consent to charge your debit card is given in electronic form by submitting the request for the membership, and that an electronic signature is sufficient to authenticate your authorization to charge the debit card. You further agree that these terms and conditions shall be your copy of your pre-authorization for the debit card. Upon completion of the order form, should your credit card be declined, we may, at our option continue to try to authorize your purchase on future dates. Your acceptance of these terms indicates your additional acceptance that should your purchase of either the shipping for your free kit, or your monthly membership fee eventually approve, you will accept and approve those charges to your method of payment. You will also receive a free 7-day trial to Rebate Millionaire and a free 14-day trial to Network Agenda. After the trial period, you will be charged $19.95 and $9.95 a month thereafter, if you choose not to cancel.
For Customer Service Support, please email support@productcustomerservice.com or chat line with a members support representative.
For our International Customers, you may contact us though these toll-free numbers: Australia - Sydney: [protected]
Canada: [protected]
China: [protected](N) / [protected](S)
France: [protected]
Indonesia: [protected]
Malaysia: [protected]
Philippines: [protected]
Singapore: [protected]
South Africa: [protected]
United Kingdom: [protected]"
For assistance, please contact customer service at [protected] (U.S.)
For our International Customers, you may contact us though the toll-free numbers above.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support