I work for Our365 and am very surprised by the things I'm reading. Contrary to what everyone will believe, this is not a biased opinion. If I'm not getting the service or satisfaction I want, I will be the FIRST person to speak up, but some of the things I am reading are completely false. Our365 newborn photography is by no means allowed to contact mothers after they have been discharged from the hospital, and should NEVER go to a customers home for pictures, that is a violation of our contracts we must sign upon employment. And I know I can't speak for every employee Our365 has, but we are trained to be kind and professional, and are aware that babies first pictures are supposed to be happy, and joyous moment, not stressful or bothersome. I know people may take their selling to extremes, and I apologize if any of our photographers have seemed pushy of rude, but I can promise we are not all like that. As for our packages, they start at 29.95 and go up to around $250 after taxes. Every room I do pictures in, I give parents my personal phone number and email JUST IN CASE anything may happen. (lost or damaged packages), but luckily have never had any problems! We also pride ourselves on having excellent customer service. I've never had an uncomfortable or off putting experience with any of them. But please don't think I am turning a blind eye, I know people are rude, and I know they can be careless and/or mean. After reading the precious discussions above, I think most are speakin of another company with a similar name, or a company that has changed its name, I'm not sure (sorry). But I am 100% positive the Our365 that I work for does not make future appointments, and doesn't have packages over $250. I agree, paying $300+ for pictures seems absolutely ridiculous to me. I hope maybe I have made some sort of clarification, or helped make some good for Our365. I'm very sorry for everyone who was wronged or disappointed.
I work for Our365 and am very surprised by the things I'm reading. Contrary to what everyone will believe, this is not a biased opinion. If I'm not getting the service or satisfaction I want, I will be the FIRST person to speak up, but some of the things I am reading are completely false. Our365 newborn photography is by no means allowed to contact mothers after they have been discharged from the hospital, and should NEVER go to a customers home for pictures, that is a violation of our contracts we must sign upon employment. And I know I can't speak for every employee Our365 has, but we are trained to be kind and professional, and are aware that babies first pictures are supposed to be happy, and joyous moment, not stressful or bothersome. I know people may take their selling to extremes, and I apologize if any of our photographers have seemed pushy of rude, but I can promise we are not all like that. As for our packages, they start at 29.95 and go up to around $250 after taxes. Every room I do pictures in, I give parents my personal phone number and email JUST IN CASE anything may happen. (lost or damaged packages), but luckily have never had any problems! We also pride ourselves on having excellent customer service. I've never had an uncomfortable or off putting experience with any of them. But please don't think I am turning a blind eye, I know people are rude, and I know they can be careless and/or mean. After reading the precious discussions above, I think most are speakin of another company with a similar name, or a company that has changed its name, I'm not sure (sorry). But I am 100% positive the Our365 that I work for does not make future appointments, and doesn't have packages over $250. I agree, paying $300+ for pictures seems absolutely ridiculous to me. Oh and just for the people who believe we are not photographers, sure we havent wet through 4 years of photography through a college, but we are extensively trained with photography and sales classes. I hope maybe I have made some sort of clarification, or helped make some good for Our365. I'm very sorry for everyone who was wronged or disappointed.
I worked at the one in Knoxville (Fointain City) and I feel the exact same way! I was hired of full time, and the first 2 weeks I got a solid 40 hrs. After that I was getting 2-3 days a week, and usually was told to go home cause we were slow or they just didn't need me that day. However, after they sent me home, my mom would stop in to tan and they would have a line 20 people long out the door.
I for one, am not a great salesman. But the job I have now is in sales, and do damn good at it. But you're right, they expect you to make "valid suggestions" to every single customer, no matter when they bought their last item. My salon director was a total ### as well, and as for the DM, ###! The girls I worked with we're super super sweet, except for one, but I guess you can't expect everyone to be cool. I got fired from there because I asked off for a concert and got someone to cover my shift, and they didn't show. Thought it was ###, because I had never been late or called in or missed work or anything. Oh well, the only thing I miss was the free tanning.
Well I know I'm not a liar, and would like to think I'm not dumb. So where does that leave me? www.Our365portraits.com is different then www.Our365.com. Until I saw this feed, I didn't know Our365portraits even existed. So no, I wasn't lying when I said we weren't allowed to come to a patients home, because I was not aware of it. I was required to sign multiple documents upon employment saying I will not photo outside of the hospital for any type of payment, doing so will get me fired. It does surprise me that Our365 does do these "house calls" that are obviously money rackets, and very unsatisfying. Perhaps the sessions out of the hospital are only available in other parts of the country, because I know they aren't done in my region. You're kinda rude, it was an honest mistake. I'm not saying anything the at home photo shoots are doing is ok or justifiable because after reading some of the horror stories on here, I would feel the exact same way. I'm just saying that the "branch" ((if that's what you wanna call it)) of the company I work for isn't like the bad things I've read on here.
