I had similar problems with Best Price. It even took months to get someone on the phone to get a date for my delivery, and then they never showed up. Finally I had to get an attorney to get my things and had a number of items missing. I thought that was the worst of it, but then several months later I learned my identity had been stolen and there were bank accounts, credit cards, cell phones and more that were opened with my stolen documents. It was bad enough trying to get my things back, now I am trying to get my life and credit back. I shouldn't have been surprised when none of the movers spoke english...
DON'T USE THIS COMPANY!