I can't believe this company does that well. They are hard to get a hold of if you have any questions or problems then when you cancel it's like pulling teeth to get them to honor their contract. I have to give them credit though because the woman that came to my door told me it would be about 20-30 minutes for them to clean my rug. About 3 or 4 hours later these people were still in my house. Their boss named "Bobby" came in and to get him to leave I finally signed for it but did not want the product. I then canceled it and waited for them to return my trade-in. He came to get the Kirby and failed to bring mine. He said he would get it to me later that week but he neither called nor showed. Needless to say he lied to me several times and told me I wasn't a customer and he didn't have to treat me as such. What nerve after I was polite and willing to wait a couple more days for my trade-in. Then he told me to go to Knoxville to get it myself, I have never been treated as badly as this company has done. They do not care about anyone but themselves and I would NEVER recommend them to anyone. I pray that you all keep your business in Knoxville because I wouldn't want you all any closer. Bobby and the woman in the office that answers the phone are a disgrace to a business especially a people business. I would recommend that no one ever lets these people into your homes, they are bad people!
