I'm very disappointed with the customer service received within the past month regarding the recently change to my service. I have been a long time Verizon customer and I recently changed my service to include FIOS TV (Triple Play); I initially had FIOS Internet and Telephone service.
In June 2011 I called Verizon to inquire about the Triple play bundle after receiving an advertisement in my monthly statement, as I explained to the representative I was looking to consolidate the 3 services to save money. It was stated that the offer I called about was only available if ordered online for $84.99 but the representative stated that she would honor the offer by putting together a package that would include several promotions if I were to place the order that day while on the phone with her. What was offered over the phone was free ShowTime/Starz for 1 year, 2 HD boxes free for as long as I remained a customer, free HD DVR for 1 year and 2 digital adapters for $3.99 each. In order to get the package down to the $84.99 range she offered a $20 valued customer discount for 1 year.
In July I received my first statement, which included a charge for ShowTime/Starz and a charge for the HD boxes. I called and spoke with a service representative and a supervisor; the bill was corrected to reflect the initial offer and I was told the adjustment would be for 1 year at no charge for ShowTime/Starz.
I received the statement for August and again I have been billed for ShowTime/Starz. I called and spoke with a service representative and a supervisor (Tyler Finley) and was told that the charge would not be removed. I explained to the supervisor that I called last month for the same issue and I asked that this be corrected once and for all; my request was denied. I was told I would have to pay or the promotion would be removed from my package.
