Mr. TIre - Mt Airy, MD - Yesterday I went to Mr. Tire to find out why the steering on my car was stiff when taking a right or left hand curve. This was only minor. I got there at 5 pm and did not leave until 7 pm. They informed me that I would need to have a diagnostic down to find out what the problem was. When I arrived, I was able to drive the car, when I left, the car was not drivable at all and I had to leave it there. The steering will not turn at all without sever presure being applied to it. I immediately turned off the vehicle and went back inside and told them of the problem. They then tried to find the mechanic that worked on the vehicle, he then drove it, came back and said there was a problem. He got in and tried turning the steering to the left and right with much difficulty. He lifted the hood, checked the fluid, drained it, put new steering fluid in and during this time, someone from the office was trying to turn the steering wheel so the tires would turn. Finally, they decided they didn't know what the problem was. I walked home and then called them this morning and now they are telling me it needs a steering rack, a pinion and a pump and the fault is mine as the obviously the problem was there to begin with. Their customer service rep at corporate told me the same thing. I now have a vehicle that was fine when I went there, to a vehicle that cannot be driven at all. The vehicle now has to be towed to another business to find out what the problem is and did they cause it. I will never, never go to this business again and anyone who is reading this, should not go to them either. I will be filing a complaint with the better business bureau and my attorney will be contacting them. I do not feel that I should be liable for the repairs, when the vehicle did not have this problem to begin with. Please, do not go to Mr. Tire to have any service done on your vehicle.
