I am having the same problems. They lie to you just to get you to sign up to their contract. I would never think that people can lie their way to selling like this. It's not just deceptive they literally tell you false promises and they really only care about your money. They have processes and hidden fees that they do not tell you about. They are so good at hiding their true color and you will only see it once you've signed that contract and started working out there and experience how poor and ridiculous the customer service is. This company really should be looked into. There is some type of anomaly how they can surivive for such a long time operating like this! Maybe some connection with the higher-ups? This gym is just a total RIP OFF!