I totally understand and urge the govt to ensure we have laws governing this company and how much it charges(its more to deliver, taxes etc, than the acutal usage), the way they can hold the "cut off" against you if you dont pay and the lack of customer service. They listen to your plea, write down the arranged payment schedule(so you think) and still tell you that it may be cut off! so why go thru the whole thing? They want you to go and steal if necessary to pay their bills! like they are the only that a family has to pay in these difficult times! Other companies make the arrangements.. but because this company have you by the ?, it doesnt care, which is why I believe we need more companies to come in and give them the competition and the people the choice. We are at their mercy! I cant wait for the day I have a choice to shop around!
