Totally agree with you cindy...the exact same thing happened to me but it was my power jack...told me after keeping my laptop for two weeks that I would have to pay 175 dollars for repairs, and laptop was less than a year old...I told them to pkg it up and send it back ..asap..
Had it repaired for under a 100..This will be my last Toshiba product...
Customer service is a rip off, I give the a flat F.
