i am dealing with a similar problem with my plasma tv pansanic i bought last year along with the three year plan. First it takes a week for them to send someone in to check it out. once thats done i dont hear anything from them, till i call them up .
They say they have ordered the part call back in three to five days for an update. I call back but no update. they attempt to call the service center but as always no one picks up even for them . Next day they do call back and they say that they are looking into outher providers for the part. Call back in three to five days . I call back in a week they say they havent been able to locate the part and they will call back with defince answers by tuesday next week. I call them up and they say that oh sorry we sent the wrong model no in so please call back in three to five days. I do thatobviosuly mad at the service talk to the superviser he says there is nothing he can do but to wait. so i call again next week they are still locating the part.
Today this evening i call them up and start reading from this very website and told them that this is a recurrent theme and they just dont want to pay up . They guy hung up on me.
