I decided to join Premiere/Mademoiselle in February 2009. I was feeling pretty bad about myself with very little self-esteem. After talking to my husband about it I decided that it was worth the investment to take off the extra weight I had put on. My first day with was an ok experience. They had set an appointment up for me to have the assessment for an extra $50. The young man was very friendly that performed the first half. I was taken into an small office where he and another guy showed me the different payment plans for a trainer. I told them that we were saving for a house and the membership was all I could afford for now. They proceeded to badger me about caring for my health etc. When they saw they couldn't get blood from a stone the one guy swung his chair away from me and the other one left me sitting there, no one spoke to me. I got up and found the other one at the counter and asked if anyone would be showing me how to work the machines he kept looking down and said no, you're on your own. I felt horrible, I felt embarrassed and shunned, I went out to my car and balled. I have NEVER experienced anything like this in my life. I waited til we moved and continued at Mademoiselle's other location. I spoke to the lady in charge, who was wonderful to me, she became my trainer for only 3 sessions, then she was let go. I was told to give them a couple of weeks to settle down with the change of staff, then was set up with another gal who quit before I could even meet her. I did complain about the rude treatment and was told I would get a free month (never did)! I injured my ankle and never did get my money's worth, and paid $600 for 3 training sessions missing out on my other 9. So I paid almost 40 bucks a month for a year and 600 for a trainer. Now after my contract was up, they kept taking money out of my account after my year and will NOT return a lousy $45.00 that is rightfully MINE. They are RUDE CROOKS. I will recommend my friends, family, even my enemies to anyplace else before I would ever give those crooks any business.
London Ontario
