I am at my wits end. I received a walmartmoneycard as a combined Birthday and Christmas present last December.. I have used cards from this store before, even one that looks completely identical to the card I am holding in my hand. My mother picked up the credit card, instead of the gift card. They look the SAME. She has one for herself, and I have compared the two.. I can see how someone can mix it up!
Anyway. She tossed the receipt, and I went along my merry way for a couple of months waiting for a sale online.. Finally one came with a free shipping weekend.. I thought it would be a great time to use the card before all the fees started to eat away its funds.
So, I went to the website indicated on the back of the card...only to find..I needed the receipt. Ohhhh, I was not very happy. My poor mother had to go down to the store along with the card and they made copies of it and searched in their files for a card with this number. They couldn't find it!
After a long month of searching through bank statements and trying different scenarios of "what might have happened.." Today was the final day the customer service would even talk to me, she left a message on my machine.. Repeatedly calling me the incorrect name despite correcting her numerous times.. (!) And she had a smug attitude and said unless I can provide proof of purchase.. Well, then she pretty much told me to get lost.
I am out $300 dollars. I have no idea what to do anymore. I have tried everything I can think of. My Mother paid in cash. The money is lost in the void, and they don't even care. I am guessing the guy didn't ring up the card correctly and they are just covering for themselves. I have done everyone on my end, but it just doesn't add up how this card, bought at THEIR store has no possible proof of purchase.
I don't recommend using this card if you intend to give it as a gift. This was a very heartbreaking experience to go through.
