I had a similar experience. I'm absolutely livid right now. They are pure scammers. I was terminated from my job. The reason that the company gave was for "performance." I'm of course appealing this for so many legitimate reasons. I live in a right to work state and although they don't need a reason, they have to have some legitimacy to firing me. Account Assure denied "my claim because I was terminated they wrote in the denial letter due to" willful or criminal misconduct." I was floored. To indict that I'm some sort of criminal for being fired is horrific and highly insulting.
The contract reads that the separation has to be involuntary. I think that they are playing semantics so that they can collect and not pay up. I had this account for three years through Comenity bank and never missed a beat in paying them on time and now I find out that this company is simply a scam organization. So it's a damn if you do and a damn if you don't with them.
I'm not one to just eat crap so I'll fight this to the top of the company and beyond if I have to. I can't sit by and allow anyone to take advantage of me.