Activity by Ben Steer
Melbourne, AU
Registration date: Dec 08, 2020
1 helpful vote
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Ben Steer’s complaints
Dec 08, 2020
8:18 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Imperial Tobacco Australia has left an official reply on this complaint.
Tobacco quality has dropped substantially.
No flavour. Very dusty. Dry. Barky. No more flake.
Please fix your product. Costing too much for low quality. Go back to your original process, recipie, or suppliers.
Whatever it may be. Do not want to buy imported brands but for a couple of extra dollars. Smokers can tell the difference when the quality has dropped.
Would like refund if possible.