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Travelgenio has left an official reply on this complaint.
Hi, I'm Byul Park.
I bought a ticket to Galapagos from Ecuador.
But I can't go there because all the borders are closed by the coronavirus.
I want a refund without commission.
I will wait for your reply. Thank you.
Reservation code : NB5HDP
Flight : AV 1630 - Avianca
TICKET : 134-3387116266 - PARK BYUL