I wish I had read these comments before buying the latest version from Biblesoft "One Touch". I have had major issues of text scaling. The icons are so small as cannot be read on my laptop which is a Dell XPS with a 4K monitor. In addition the drop down menus have text that is so large that the text overlaps making it impossible to read also. Just to add insult to injury, the programme has stopped working today with a windos error message to say that the program has to be closed. It does and I now am unable to use it at all. I have had dialogue with the tech team for a month none of which helped in the least and my recent e mails have been ignored. I was offered the opportunity to call a manager in the US this week but the cost of me doing that from the UK is prohibitive. I suggested that BIblesoft could call me but have had no reply to that suggestion.
The feeling of being ignored is absolutely real and I empathize with all the above comments. No one in the organisation appears to be capable of handling customers or finding a solution to these problems. I am not happy.
