There was one missed appointment. We just came to your office this past spring when we got custody of our grandchild. Your receptionist has a superior air, and I dont appreciate being talked down to. If I hung up on her, I guess we were done talking. No use beating a dead horse. We thought we would be getting superior care for our grandson, which is why we drove an hour to get there. I go by what was submitted to the insurance company, and what they say I owe you. This is also what I use for tax purposes. If that is wrong, then maybe you need the insurance companies to change that.