I have had the WORST experience with geonlineservice.com and I do all my banking and bill-paying online. I have two credit cards that are administered by GE. However, geonlineservice.com will only provide me with one username--when I attempt to register my second credit card, it defaults to the same username that I have for my first credit card. Apparently, the solution is to create a different password--this is what geonlineservice.com technical support informed me. However, when I create the second password, the geonlineservice.com log-in form will not accept it. This was made even worse because GE had automatically signed us up for electronic statements by e-mail. But I can't see my statements for this second credit card because I can't log in to the online account for this card. I called geonlineservice.com technical support to ask them to start sending me statements by postal mail and they REFUSED! I spent an hour with one person who kept telling me that I had to log in to my online account to change from electronic to paper statements--and she would not accept the fact that I could not log in. She kept telling me that all I had to do was create a second password for this second credit card. She had no manager who I could speak to, and no other technical support who could help with my log-in. All that we ended up agreeing upon was that I had no options whatsoever--I could not see my statements and I could not change my statement options. So, I'm locked in to paying $10 every month to pay my bill by phone. Ridiculous! I will never open another GE credit card again.
