I was a customer of Direct TV for 2 years, left them because they have no customer retention program. Went to Dish. Left them to get a better deal with direct TV. My contract expires in August 2015. I called about an upgrade, and find out where the hook was since they don't charge a fee. Of course the Jamaican rep tried to get me to buy something, anything. I told her I was on a fixed income, and wanted to reduce my bill, not increase it. She persisted, until I finally asked what they would do for me to keep me at renewal. She gave me no answer that was precise, just to wait till then. I told her that I would make a decision on the upgrade at that time, since you have to sign a 24 month renewal agreement to get the free upgrade. She said I couldn't get that offer then, it was today or never. Now I was the one that called them to see what the upgrade was about, told by a rep of theirs at Sam's Wholesale to call and get the new Genie at no charge. I asked to speak to a supervisor, and was put on hold for 30 minutes before I finally hung up. They are horrible, but so is Dish. So is Time Warner. There is no good service provider out there. They play the numbers game, and know you will leave them after 24 months but will come back when their competition rates get so high you are forced to come back. So you have to change carriers every 24 months, to get an affordable rate. No customer retention program; regardless of what they say. I will switch again next month, like a little lamb. I wished to hell we could as a group cancel all TV for a year, and force them to get on their knew to get us back. It wont happen, we are too dependent on TV. The old days of no TV are gone. The family time we used to have is gone. Kids play on their computer games, we watch too much TV, and are a slave to these corporate masters.
