I totally agree. I had the same bad and frustrating experience with Bloomex. They play with people's feelings and steal their money. I ordered a nice bouquet for my son's care taker on Sept 23, on Sept 24 by 7 PM the delivery had not been made yet, besides the fact that they charged me more than the regular price displayed on the website for that arrangement. I tried in vain to contact them over the phone (had an answering machine, left messages but no one called back), then I ended up chatting for almost 2 hrs with a customer representative who apparently had no decision making power and no power whatsoever, not even to check with the delivery company to see what happened, she was only taking the complaints on-line and apparently forwarding them to the "upper management who is working hard to solve the issue" (she kind of admitted that the delivery was "delayed" so I have at least a proof for that...). And I know for sure that the recepient was at home 12 - 5 PM, due to her job (she has a family daycare), therefore they can't give the excuse that nobody was there, in case they would dare to say they delivered.
After reading the comments on the internet I understood that I was one of the many cheated customers so I only hope they won't make the delivery at all, I don't want to make ashame of myself in front of the nice lady who is looking after my son, in case they will send some faded ugly arrangement.
This company is a shame and a scam, it should be shut down, why doesn't anybody do anything? There is Office pour la protection du consommateur...I was thinking to contact them, can they do something?
Thank you.
