Spanair is a complete joke. They don't even man their own counters it's done by a 3rd party company called Newco. What does that mean? They have to accountability.
Spanair lost one of my bags and when they found it they told me I had to come and fetch it myself at my expense. Every time you ask to speak with a manager they refer you to contact their head office in writing. Well I did that and it's been 9 month's and have not heard back.
No wonder this airline is up for sale and no one is interested in buying them. They are a mickey mouse airline. How they are a part of Star Alliance is beyond me.