My complaint with FNC is that they are simply incompetent to perform the service they offer. When I refinanced my Citimortgage loan it resulted in me having to transfer the bi-weekly program over at a fee of $100. They cashed the check quick enough but completely hosed up the rest of the process. They set it up for a different withdrawal date than I asked for so it will be pulled out in between paydays instead of paydays. I sent them the request along with the check and yet they still screwed it up. When you call, you get some Indian person who barely speaks English and seems to read a checklist of responses to you. Then when you finally get around to a question, they want you to send ANOTHER FAX to them to change the dates. It is flippin ridiculous to have to keep submitting documents that they cannot seem to manage to process properly. I would never get away with this - how can they?
