Menu
Write a review
File a complaint
Pro-smokes Profile

Pro-smokes

www.pro-smokes.com

Learn how the rating is calculated

1.0 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pro-smokes Complaints 9

ComplaintsBoard
G
5:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Pro-smokes: A Total Scam - 9 Months of Waiting, $200 Lost, and Zero Customer Service

Total scam. I've been waiting for my order from Pro-smokes for a whopping 9 months. Can you believe it? By the time I realized what was going on, it was already too late. And guess what? I'm out over $200! Can you imagine the frustration? It's like throwing money down the drain. I can't believe I fell for their tricks.

I mean, seriously, who takes that long to deliver a package? It's absolutely ridiculous. I've tried reaching out to their customer service, but it's like talking to a brick wall. They don't respond to my emails or calls. It's like they vanished into thin air.

I wish I had done my research before placing an order with Pro-smokes. If only I had read the reviews from other customers who had similar experiences. It's a lesson learned the hard way, that's for sure.

Now, I'm left with no smokes and a big hole in my wallet. It's frustrating and disappointing. I trusted them to deliver what I paid for, but they let me down big time.

So, if you're thinking about ordering from Pro-smokes, think again. Save yourself the headache and the loss of hard-earned money. There are plenty of other reputable online stores out there that actually deliver on their promises. Don't make the same mistake I did.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
O
4:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Extremely Disappointed with Pro-smokes.com: No Delivery or Refund After 3 Months

I ordered 6 cartons of cigarettes back in November 2018, and it's already February 21, 2019, but I still haven't received my order or gotten my money back! It's been such a long wait, and I'm starting to get really frustrated. I've tried reaching out to their customer service multiple times, but I haven't received any response. I just want my cigarettes or my money back, it's as simple as that. I can't believe it's taking them this long to fulfill my order or even provide a refund. It's really disappointing and I wouldn't recommend anyone to use Pro-smokes.com based on my experience.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
A
3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Worst Experience Ever: Pro-smokes.com - Unreliable, Unresponsive, and a Complete Scam

I can't believe it, but I had the worst experience with Pro-smokes (pro-smokes.com). Seriously, what the heck? I ordered a product from them on January 26, 2018, and it's now March 13, 2018, and still no sign of my order. Can you believe that? It's absolutely ridiculous!

To make matters worse, I've tried reaching out to the seller multiple times, but guess what? No response! I've called them, I've sent them emails, and nothing. Nada. Zilch. It's like they don't even exist. And to top it all off, they gave me a tracking number that turned out to be completely bogus. Can you say scam?

I am beyond frustrated with this bogus company. I mean, how can they just take people's money and disappear into thin air? It's not fair, and it's definitely not right. I trusted them to deliver my order, and they let me down big time.

I strongly advise you to stay away from Pro-smokes (pro-smokes.com). Don't make the same mistake I did. Save yourself the headache and find a reputable seller who actually cares about their customers. Trust me, you'll thank me later.

Read full review of Pro-smokes
Hide full review

Is Pro-smokes Legit?

Pro-smokes earns a trustworthiness rating of 70%

Generally safe, but check closely before sharing details.

Our conclusion: Pro-smokes's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Pro-smokes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pro-smokes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pro-smokes.com you are considering visiting, which is associated with Pro-smokes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Pro-smokes have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Pro-smokes's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Pro-smokes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pro-smokes.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pro-smokes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Pro-smokes. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Disappointing Experience with Pro-smokes: Lack of Communication, Outdated Website, Limited Selection, Insufficient Descriptions, Slow Shipping

Made an order from Pro-smokes (pro-smokes.com) and paid for it, but unfortunately, I never received any sort of reply or confirmation. I was left feeling quite frustrated and disappointed with the lack of communication from their end. It's important for businesses to keep their customers informed and updated, especially when it comes to online transactions. This lack of response made me question the reliability and professionalism of Pro-smokes.

Furthermore, the website itself seemed a bit outdated and difficult to navigate. It lacked user-friendly features and the overall design was not very appealing. I had trouble finding the specific products I was looking for, and the search function was not very helpful either. It's crucial for an online store to have a smooth and efficient browsing experience, but unfortunately, Pro-smokes fell short in this aspect.

In terms of product variety, Pro-smokes did offer a decent selection of smoking-related items. They had a range of cigarettes, cigars, and tobacco products to choose from. However, I couldn't help but notice that some popular brands were missing from their inventory. This limited selection might not cater to the preferences of all customers, especially those who have specific brand preferences.

Another issue I encountered was the lack of detailed product descriptions. It would have been helpful to have more information about the products, such as the origin, ingredients, and any additional features. This would have allowed me to make a more informed decision before making a purchase. Unfortunately, Pro-smokes did not provide sufficient details, leaving me uncertain about the quality and authenticity of their products.

Lastly, the shipping process was quite slow. After finally receiving a response from their customer service, I was informed that my order would take longer than expected to arrive. This delay was frustrating, as I had already waited for a considerable amount of time without any updates. It would have been appreciated if Pro-smokes had provided more accurate shipping estimates or at least kept me informed about any delays.

Overall, my experience with Pro-smokes was far from satisfactory. The lack of communication, outdated website, limited product selection, insufficient product descriptions, and slow shipping process all contributed to a disappointing shopping experience. I would advise potential customers to consider these factors before making a purchase from Pro-smokes.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Pro-smokes: A Total Sham - Scammers Taking Innocent People's Money and Leaving Them High and Dry

I gotta tell ya, I had a pretty rough experience with this so-called Pro-smokes website, or should I say, Pro-jokes! I mean, seriously, I ordered not one, but two cartons of smokes on December 9th, 2020, and guess what? I haven't received a single thing from these jokers! Can you believe it?

So, naturally, I reached out to them, demanding a refund for my hard-earned cash. And you know what they had the nerve to say? They said they couldn't give me my money back! Can you believe the audacity? I mean, come on, it's not like I'm asking for the moon here, just a simple refund for a product they failed to deliver.

Now, I'm not one to take things lying down, so I've decided to take matters into my own hands. I'm gonna report these scammers to the Better Business Bureau, and boy, are they gonna regret messing with me! I mean, who do they think they are, trying to pull off such a big-time scam?

Let me tell you, folks, if you're thinking about ordering from Pro-smokes, think again. Save yourself the headache and the disappointment. These guys are nothing but a bunch of con artists, taking innocent people's money and leaving them high and dry. Don't fall for their tricks like I did.

In conclusion, Pro-smokes is a total sham. They promise you the world, but all they deliver is frustration and empty pockets. Stay away from these scammers, and save yourself the trouble. Trust me, you'll thank me later.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Frustrating Experience with Order: Delayed Delivery and Empty Promises

I placed my order on 5/8/2019, and let me tell you, it's been a real rollercoaster ride. I haven't received a single thing yet, and all I've been getting are excuses and empty words of appreciation for my patience. I mean, come on, my patience ran out months ago! And to make matters worse, I even paid extra for express shipping. Can you imagine how long I would have had to wait if I had just gone with standard shipping? It's been a frustrating experience, to say the least.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Warning: Stay Away from Pro-smokes.com - Scammers Taking Your Money and Not Delivering Cigarettes

Pro-smokes.com ain't no good, trust me. Once they snatch your cash, you can kiss your smokes goodbye. They'll keep you hanging on, but those cigs will never make it to your doorstep. Save your dough and steer clear of these scammers. The Federal Trade Commission and the FBI have been notified about their fraudulent activities. Don't be a victim, folks. Stay away from Pro-smokes.com.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Pro-smokes: A Total Scam! Unreliable Delivery, Excuses, and No Refund. Legal Action Needed to Shut Down this Unethical Website

Total scam. I ordered 2 cartons from Pro-smokes back in March, but guess what? Nothing ever arrived. They kept giving me excuse after excuse, like seriously? Then they had the audacity to tell me that my package got lost in the mail. Can you believe that? And to top it off, they refused to give me a refund just because the package was sent. Like, what kind of logic is that? I'm seriously considering taking legal action against these guys because this website needs to be shut down ASAP. It's just not right to scam people like this.

Read full review of Pro-smokes
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Pro-smokes Pro-smokes.com Review: A Total Scam! Save Your Money and Head to a Wholesale Club Instead

I gotta tell ya, Pro-smokes (pro-smokes.com) is a total scam, my friend. I mean, seriously, I forked over a whopping 97 bucks and got absolutely nothing in return. Can you believe it? Don't even think about giving them your hard-earned cash, trust me on this one.

Honestly, I'm not even sure if there's a legit online company out there where you can buy tobacco, unless you have some fancy license for resale or something. I've tried my luck with Pro-smokes, but let me tell ya, it's a dead end. Save yourself the trouble and just head on over to a wholesale club instead. You can stock up on your smokes there and if you're worried about 'em going bad, just pop 'em in the freezer. Easy peasy, right?

I gotta admit, I was pretty skeptical about this whole online tobacco thing from the get-go. I mean, who wouldn't be, right? But hey, I gave it a shot anyway. Unfortunately, Pro-smokes turned out to be a big ol' disappointment. Lesson learned, my friend.

So, take my advice and steer clear of Pro-smokes. Stick to the good ol' wholesale club method if you wanna save some dough and avoid any unnecessary headaches. Trust me, you'll thank me later.

Read full review of Pro-smokes
Hide full review

Overview of Pro-smokes complaint handling

Pro-smokes reviews first appeared on Complaints Board on Oct 11, 2023. The latest review Pro-smokes: A Total Scam - 9 Months of Waiting, $200 Lost, and Zero Customer Service was posted on Oct 28, 2023. Pro-smokes has an average consumer rating of 1 stars from 9 reviews. Pro-smokes has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pro-smokes Contacts

  2. Pro-smokes emails
  3. Pro-smokes social media
  4. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2025
Pro-smokes Category
Pro-smokes is ranked 4 among 7 companies in the Sensitive Subjects category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.