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Prime Therapeutics
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www.primetherapeutics.com
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1.0 6 Reviews

Prime Therapeutics Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with Prime Therapeutics at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Prime Therapeutics reviews & complaints 6

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ComplaintsBoard
E
1:03 am EDT

Prime Therapeutics bad customer service, in it only for the money.

By mistake my health plan was changed to a Blue Plus plan which took me away from my normal health providers. I was able to get changed back but not until the next month. I went to pick up my auto refill insulin and was told denied need a prior Auth done. Which would take time insulin is something I need to live and not something that can wait until I go back to prior good plan. spent time with many calls saying what was I do what insulin could I take they would not answer me. The other plan was great if a person was new to plan and needed a prior auth you were given 2 months and the needed med was covered. The people that speak with you have no medical training no understanding that INSULIN is a life saving drug. had to research on my own write down what was covered and go to urgent care where the doctor was willing to write a script to keep out of danger for a few weeks until I am back to my old plan. Their website lies says that cost is not a factor in what drugs are covered. This leaves a bitter taste in my mouth.

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9:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Prime Therapeutics patient prescription refills

My story is the same as most that I have read read. BCBS requires I use Prime Therapeutics for my specialty medication. Each month it is a new but similar nightmare trying to order my refill. I have had same prescription and same insurance for years but each month there is a new issue/delay and each time I call I feel like it is the employees first day. They seriously act as though they are incentivized to NOT fill my prescription. It is so terrible that I am seeking other treatments just to keep from having to deal with this company each month (physician administered medications). And agree with others below that pre-Walgreens, I had zero issues each month when BCBS used CVS Caremark. #terrible #worstever #byefelicia

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1:38 pm EST

Prime Therapeutics Client service - prescription issue, uneducated and disrespectful reps and manager

I'm incredibly disappointed by the recent situation I experienced with Prime Therapeutics. I have never been treated so unprofessionally or rudely by a company that my health depends on. I spoke with a representative the other week before sending in my prescription and was told there wouldn't be any issues with it getting filled. My doctor wrote out three 30 day prescriptions vs. one 90 day but was told it was OK to send in and get filled because that was essentially a 90 day prescription. I spoke with another representative today who told me that:
1. My prescription wouldn't have been filled anyway because they did not have the generic version available - they ran out of it and wouldn't dispense the name brand because my doctor didn't authorize that.
2. The 30 day prescriptions wouldn't be filled because they weren't technically written out as one prescription. She said I would have to fill it at a local pharmacy... which leads to
3. Since the medication is a schedule 2 - my doctor had to actually write out the prescription form. The prescriptions are now getting mailed back to me. Therefore, I have to wait to even fill it at a local pharmacy until it gets back to me which can potentially take up to 10 days.
I was told something completely inaccurate by one representative. If I had known the way I was sending it in would prevent my medicine from being dispensed - I would have gone to my doctor the same day to get it corrected. The representative I spoke with today was incredibly rude and I asked to speak with a supervisor who was even more unprofessional - raising her voice, telling me to stop talking and demeaning me by stating I had no idea about medication dispensation laws. I've been taking this specific medicine for 15 years and am knowledgeable regarding the regulations. Essentially this entire situation was degrading, disappointing and disrespectful. Unfortunately I have no choice but to use this company for my prescriptions because it's what my insurance covers. Hopefully this experience can serve as an example on how clients should not be treated.

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Is Prime Therapeutics legit?

Our verdict: Complaints Board's thorough examination reveals Prime Therapeutics as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Prime Therapeutics stands out for its commitment to quality and security. Clients considering Prime Therapeutics should delve into its customer service record to gauge compatibility with their expectations.

Prime Therapeutics earns 91% level of Trustworthiness

Perfect Trust Endorsement: Prime Therapeutics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Prime Therapeutics. The company provides a physical address, 5 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Prime Therapeutics has claimed the domain name for primetherapeutics.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Primetherapeutics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Primetherapeutics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Prime Therapeutics have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Prime Therapeutics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Prime Therapeutics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Prime Therapeutics protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
U
10:25 am EDT

Prime Therapeutics Healthcare coverage through the University of Minnesota

Prime Therapeutics recently sent out a letter on 8/25/16 saying that coverage for several mental health prescription medications would be limited to a certain number of pills per month, regardless of patient history. The motives for this limitation are unknown, but it looks a lot like bias against those with mental health disorders.

The letter says that patients can ask their doctor to fill out a "quantity limits exception form", but when I called the number that the letter provided to ask for this form, the customer service person didn't know what I was talking about. She said that the form probably wouldn't be available until the limit takes effect. So I need to figure out how to coordinate my once-a-month prescription refills so that I can have my doctor send in the form and get it approved by Prime Therapeutics. Since Prime Therapeutics seems to take about 3 months to approve anything, this will likely be impossible. Therefore, I will have to pay for my own prescription for a few months despite having healthcare coverage. It is unclear whether Prime will cover part of my prescription or just reject the whole thing since it's above their arbitrary limit.

I would like the company to recind this ridiculous request, but at the moment I would be happy if they just told me how I'm supposed to get they quantity limit exception form.

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11:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prime Therapeutics Filling and charging for prescriptions without patient knowledge or consent

Prime Therapeutics refills and charges for prescriptions without patient knowledge and consent. They kept my credit card information on file without my knowledge. They filled prescriptions and charged my card without my knowledge or consent and continued to do so even after I called and emailed them and ordered them to stop filling and charging me for prescriptions. They have refused to contact me regarding this issue. I filed a complaint with the Board of Pharmacy, but they continue to refuse to discuss this issue. I am aware of other consumers who have had the same issues with Prime Therapeutics. Their practices and policies are bad for consumers.

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1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Prime Therapeutics Prescription Medication

I suffer from Parkinson's Disease and my Doctor prescribes a certain medication every month, at an amount that is a little above what my insurance normally allows. So, my Doctors has submitted a request for an exception, every 6 months, for the past several years. It was time for a new request, so, I had my Doctor submit a new request. Later, I went to fill my prescription and was advise by the Pharmicist that the request had not been reviewed for approval. I called Prime Pharmaceuticals and asked why the request had not been approved. I ended up calling back a few times over the next few days, until I learn that they had disapproved the request. I inquired as to why it was denied. They would not tell me; however, it was obvious that they retaliated against me for questioning why it was taking so long with the review.

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Contact Prime Therapeutics customer service

Phone numbers

+1 (888) 849-7840 +1 (855) 457-0007 More phone numbers

Website

www.primetherapeutics.com

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