Primary Financial Services — Ridiculous customer treatment
The representatives at this company are the WORST that I have ever had to deal with. First of all, a Mr. Bergdahl called my mother's house, at a phone number that I previously asked them to remove because I have not lived there in 8 YEARS, asking her "what is wrong with her anyway", "does she not have a phone", and "she is way past her time to make an arrangement on this account". My mother is a sick elderly lady that does not need to worry about my bills and finances. The bad thing is that for the past 3 months this company has been drafting payment from my account... so it is not like I have not been willing to work with them. I called the company and extension that was given to my mother and obviously upset asked Mr. Bergdahl, "who in the he** did he think that he was giving out personal information my a third party like that". Whether she is my mother or not he has no idea our relationship and the release of that information is in violation of the Fair Debt Collection Practices Act. Needless, to say he was offended by my use of the word he** and began to talk over me and not allowing me to vent with my frustrations. He said "you can just hang up the phone right now and send us the money that you owe". I asked to speak with his supervisor or manager and he continued to talk over me. Then he said" let me tell you what" and hung up on me. At this point I was enraged, so I called back and spoke with the operator and advised her that I wanted to speak with a manager or the VP or President of the company... asking for them by name. She transferred me to the VP of Operations and of course I received his voice mail. I left a message and demanded to be called back... I have yet to receive that call back. At this point I have filed a complaint with the Better Business Bureau and the Federal Trade Commission and intend to see this through. According to the BBB's website this company has had 40 complaints in the past 36 months. There is no way that this company should still be in business. I am appalled by the treatment that I received because I worked in collections for years for a mortgage company, where people owed us hundreds of thousands of dollars and we would have lost our jobs on the spot for talking to people like that. It is ridiculous the treatment that they are giving customers.