Prestige Engine Products LtdFailure

K
This review was posted by
a verified customer
Verified customer

Bought a reconditioned engine and new turbo charger in 2007. Engine failed after 6000 miles (13 months) with a diagnosis of a cracked engine block!!! Had a real fight to get the faulty engine free of charge and the cost of pulling the engine out and put the new one in. Went to court but they settled in full 3 days before the scheduledcourt hearing. The second engine failed 18000 miles later (24 months)!! Diagnos: slipped cylinder liner creating surpressure in the cooling system, then blown head gasket. Again complained but asked for a refund this time as I have absolutely no trust in the products they supplied nor the company. Filed a court claim in July 09 in Winchster County Court clain number 9WC00718, jugement in my favor 30th April 2010 with Prestige Engine Products Ltd ordered to pay the total of £4555.58 by May 25th which they did not! Will issue Warrant of Execution on May 26th at which time the bailiffs will go knocking at their door to get payment!! DO NOT DEAL WITH THIS COMANY! They are bad news! They seem to slap engines together to last barely 12 months and then claim that the warranty hasa expired!! They obviously do not want to know about the Sale of Goods Act 1979 which stipulate that a customer can claim against a supplier for up to 6 years for goods of not reasonable quality or not fit for purpose. I wonder how they have managed to stay in business that long!! Now that hey have a CCJ against them, they will have the surprise to be turned down by their bank should they require an extended overdraft facility or a loan!!

Responses

  • Pr
    Prestige Engine Products Limited Aug 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    As can be seen from the date of this complaint, the engine was supplied originally in 2007 from one our approved suppliers with which we have been dealing for more than 15 years, namely VEGE UK Ltd. It is obvious by looking on the web for problems pertaining to P38 Landrover that this vehicle suffers major overheating problems, these problem emanate from the cooling system and can cause serious problems with used or remanufactured engine units. Although the engine was supplied with a 12 months parts and labour unlimited mileage warranty, a replacement engine was supplied on a free of charge basis, some 2 years later the customer suffered a further engine failure and yet again put it down to a supposedly faulty engine. It is quite obvious that these premature failures were not caused by the supply of a faulty engine in as much as no component failure or remanufacturing fault was present but caused by overheating due to failure of other vehicle systems. You will find that this is the only complaint registered by a customer against this company, although we have been trading for more than 15 year and are regular suppliers to NHS ambulance fleets, county council fleet, fleet management and vehicle warranty companies. We are full members of The Federation of Engine Remanufacturers, which is the approved body for this industry in regards to technical, quality and trading standards.

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