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They regularly refuse to fill prescriptions as written by doctor: they offer another cheaper drug that does not always even have the same critically important components. Like "take zocor (simivastatin) instead of Vitoryin (simvistatin plus one other drug).
Then they want to limit the quantity to substantially less than the doctor prescribed so they can get an extra co-pay by making me go to the pharmacy twice a month.
I am kicking myself for not choosing a plan that will honor my doctor's care decisions and I paid a deductible to boot.
My advice: RUN, RUN FAR AWAY FROM THIS PLAN SPONSOR AS YOU CAN.
The complaint has been investigated and resolved to the customer’s satisfaction.
I strongly agree with this news. They did the same thing to me. My doctor prescribed me depakote er 500mg and perphenazine 4mg which have been working good for me for the past 15 years. When I changed to prescribarx they secretly ordered the pharmacy to override my doctor prescription and gave me an inferior substitute. I did not check the content of the medication before I left the pharmacy. When I got back home and opened the plastic bottle containing my medications I discovered that it was not the same medicine I have been taken for the past 15 years so I decided to give it a try. The result was a nightmare. I looked and felt like I have swallowed poison. All my sickness and symptom returned back again. I was unable to sleep, eat, concentrate for almost 4 weeks. My body was keyed, my face muscle pulled tight and my head was full of thoughts which continues to go on and off all day all weeks. I took the medicine and went back to the pharmacy to complain and the pharmacist told me that they do not take instructions from doctor and that they only take instruction from prescribarx concerning filling my medication. Please, you need to run away from prescribarx if your life and health are important to you. I love you dr. dianne louise lowe. Highly appreciated for caring for someone's health and life. God bless you. Amen.