Premium Poly Patios
reviews and complaints

I gotta say, I had a bit of a tough time navigating the website for Premium Poly Patios. It's not the easiest to use, and I found myself getting pretty frustrated trying to view all the different color options. Some of them didn't even show up properly, and the pictures of the furniture weren't all that helpful either. I spent a good 4 hours on the site and had to jump around to other sites just to get a better look at the sets and colors. Other sites have a 360 viewer, which would be a great addition to this one.

I tried to use the chat feature a few times, but the site kept crashing on me. And when I tried to call the sales line, I just got sent to voicemail every time. The website says there's a sales associate available until 10pm, but I called at 10am, 2pm, and 4pm ET and never got through to anyone. It's a bit concerning, especially since I'm about to make a big purchase. The only reason I'm going through with it is because my girlfriend really loves the 3 Pcs Lakeside set.

I don't mean to be harsh, but I'm just confused. If this company is so proud of their products and offers such a great warranty, why isn't there anyone available to answer questions or help with the website? I'm really hoping for a good experience when I get the furniture, but at this point, I'm pretty nervous. I hope everything turns out okay.

If you're looking for top-quality, eco-friendly outdoor furniture, look no further than Premium Poly Patios. With over two decades of experience under their belt, this company has become the go-to destination for those seeking durable and functional patio furniture that's kind to the environment. Whether you're furnishing a resort, nursing home, college campus or just your own backyard, you can trust that Premium Poly Patios has the perfect piece for your space.

Their selection of recycled poly lumber furniture is second-to-none, and you can see for yourself by browsing their online store. They offer everything from classic Adirondack chairs and rockers to stylish chaise lounges and bistro sets. Their dining tables are perfect for hosting outdoor meals with friends and family, while their benches and settees provide a comfortable spot to relax and take in the beauty of your surroundings.

What's more, the team at Premium Poly Patios is dedicated to providing excellent customer service from start to finish. If you have any questions or concerns about selecting the perfect piece for your space, don't hesitate to reach out to one of their knowledgeable product specialists. They're happy to guide you through the selection process and help you find exactly what you're looking for.

Overall, we highly recommend Premium Poly Patios for anyone in search of high-quality, eco-friendly outdoor furniture. With their unbeatable selection and commitment to customer service, you're sure to find the perfect piece to elevate your outdoor space.

In April, we were thrilled to put in an order for a bar set and chairs from Premium Poly Patios. It was exciting to think of all the fun we would have enjoying the beautiful summer weather on our new patio furniture. The anticipated delivery date was set for May, but unfortunately, we received notification that it was delayed until mid-June. We were a bit disappointed as we live in the Northeast where summer is short, but we understood that things happen and were willing to wait patiently.

However, as June came and went, we still had not received our set. It wasn't until late July that it finally arrived. Upon assembly, my husband noticed that two of the four chairs were table chairs, not bar height. We contacted Premium Poly Patios, and they sent us a new set, but we were told we had to disassemble the incorrect ones and ship them back. It took an additional two weeks to receive the correct chairs, which was definitely not ideal for enjoying the summer weather with friends and family.

It was frustrating to experience such a long wait and to receive the wrong furniture, but the icing on the cake was the fact that the company's customer service left a lot to be desired. When we finally received our full set in the last week of summer, we were left feeling disappointed.

Although the company did eventually offer financial compensation, it was a bit too late, as they failed to credit our card and ignored all attempts at contact. This kind of treatment is unacceptable and not something we would ever recommend to anyone.

In conclusion, our experience with Premium Poly Patios was not the best. We hoped for a great summer enjoying our new furniture, but we ended up with a lot of aggravation and a set that arrived too late. If you're looking for outdoor furniture, we strongly suggest looking elsewhere to avoid similar issues.

I recently placed an order for an eight piece lounge set from Premium Poly Patios, specifically from their website poly-lumber-furniture.com, back in May 2020. Unfortunately, I didn't receive the lounge chairs and tables until late July, which was quite disappointing. Despite reaching out to their customer service team multiple times, I didn't receive any response from them. I understand that the pandemic might have slowed their operations, but I think they could have done a better job with communication.

Interestingly enough, when I received my order, I didn't get the lounge cushions that came with the set. They informed me that it was running late, which I was willing to accommodate for. However, I encountered an even bigger issue here - a lack of communication. Despite reaching out approximately 10-15 times to request updates, it was only in November that I finally received the cushions. I had ordered navy colored cushions, but I received grey ones instead - a complete and utter surprise. The problem here is that all the accessories and décor that I had bought were meant to complement a navy blue furniture set, so the grey cushions that were shipped were of no use to me.

As lovely as the lounge set is, I can't help but feel disappointed with the quality and efficiency of Premium Poly Patios, particularly with regard to their customer service. Even when I attempted to reach out to them via text, I was unsuccessful as nobody seemed to be answering the phone. While I can certainly attest to the beauty and craftsmanship of their furniture, I honestly believe that the company deserves a zero rating for their lack of communication and inability to provide the right color for my cushions. I would advise anyone looking to buy furniture to look around in their local area for better options. As promised, I have attached a few photos for reference, including a picture of what I ordered, proof of the navy cushions I was expecting, another picture of how the set looked without the cushions I didn't get, and lastly, the picture of the color they sent for the set. It is my sincere hope that Premium Poly Patios will take better care of their customers in the future, especially those who pay good money for their products.

My experience with Premium Poly Patios has been rather underwhelming. When I first ordered a table and chairs set from them, the delivery was quick, but unfortunately, we were not satisfied with the chairs we received. We sent them back and decided to only keep the table, and then ordered a replacement set of chairs. However, things took a turn for the worse when both of the credit cards I used to place the orders were compromised. I called the company to inform them of this, and while they said they would investigate, I never received a follow-up call.

To add insult to injury, we received a duplicate order of chairs, but unfortunately, my attempts to contact the company to rectify this were unsuccessful. I called multiple times, and each time I was told that someone would call me back but that never happened. When I finally spoke to a woman on one of my calls, she promised that the chairs would be picked up the next day, but again, this did not happen. I tried a few more times but gave up eventually. It was frustrating because with each call, I also inquired about the refund for the chairs that we had returned, but never received an update from the company about that either.

Overall, I was left feeling extremely unsatisfied with the customer service I received from Premium Poly Patios. They didn't seem to care about my concerns or issues and as a result, I will never purchase from them again. It's a shame because we really liked the table we kept, but the poor customer service experience tarnished the entire experience. I would advise anyone thinking of buying from this company to think twice before doing so.

On April 8, 2020, I placed an order with Premium Poly Patios, excited to add an Amish Poly Planter Bench to my patio collection. However, the experience quickly turned negative when I had to cancel part of my order due to delays. The remaining item, the bench, was unfortunately cancelled due to an error by customer service. Despite numerous attempts to contact the company through live chats, phone calls, and emails, I was informed that the bench would have to be put back into production and would not ship until May 20. However, that date came and went without any notification from the company. Finally, on May 27, 2020, a bench arrived at my doorstep, but it was far from the perfect product I had anticipated.

Unfortunately, the bench arrived scratched, dirty, and without the hardware needed to assemble it. Moreover, the planter portion did not have predrilled holes, and there were no instructions included with the package. After immediately notifying the company via email that the bench was unusable and appeared to be a return or display model, I requested a replacement and that they arrange for a pickup of the faulty item. However, I only received automated replies stating that the production department was working on resolving the issue. It is now June 29, 2020, and no resolution has been provided by Premium Poly Patios.

Disappointed with this experience, I have even gone so far as to contact my credit card company for assistance. Upon reviewing their website's "Money Back Guarantee" page, I was surprised to find it blank, leaving even more doubt in my mind about the company's commitment to quality and customer service. Overall, my dealings with Premium Poly Patios have left much to be desired, and I cannot recommend them to fellow shoppers at this time.

I recently had an unfortunate experience with Premium Poly Patios (poly-lumber-furniture.com) while trying to purchase 10 chaise cushions for a total of over $1300. I placed the order on July 8, 2020 and was advised that my shipment would be delivered within 2-4 weeks. Due to the global pandemic, I experienced some delays and ultimately waited a total of 10 weeks before contacting the company to check on the status of my order.

To my frustration, I was unable to reach anyone when calling their toll-free number as it directed me to a recording that informed me that I could not check on the status of my order over the phone due to customer service representatives working from home. Instead, I was instructed to reply to the email confirmation of my order and a "ticket" would be opened, with someone following up within 4 days. I waited patiently for 7 days without any response, so I replied again to open another "ticket". After an additional week of waiting, I still had no update on either ticket, even though one of them was now 14 days old.

In my frustration, I visited the company's website earlier today and discovered that my order had been canceled, without any notification or explanation. I have no way of knowing when, why or how this cancellation took place. Needless to say, I was deeply disappointed by the lack of communication and service from Premium Poly Patios, and would strongly caution against giving them your business.

In light of this experience, I would urge others to think twice before purchasing from this company. With so many other options available, there is no need to subject yourself to the frustration and disappointment that I experienced.

I recently received my Loggerhead chairs from Premium Poly Patios and overall, I am satisfied with the product. The chairs look great and I'm hopeful that they will last as long as advertised. However, I had a very frustrating experience with their customer service team.

I placed my order on June 8th and the website stated that it would ship in 5-10 business days. After 7 days, I contacted them via online chat to inquire about my order status as I was excited to receive my new chairs. That's when I was informed that the factory was undergoing maintenance and my shipment would be delayed. I was surprised that they would schedule maintenance during their peak production time, but I remained patient.

I specifically asked if my chairs would arrive before my 4th of July party, which was just a few weeks away. However, the customer service representative was incredibly rude and said that I would have to check back early the following week. Even worse, when I contacted them again the next week, I was met with even more rudeness and was basically told that I shouldn't expect my chairs to arrive on time since this was their busiest season. This left a very sour taste in my mouth.

I checked their website often and noticed that the product still said it ships in 5-10 days, but my order was already taking much longer than that. I was told that my chairs should arrive no later than June 27th or 28th, but when I still hadn't received them, I emailed the company on the 28th for an update. They replied that the shipping label was created and the chairs would arrive on July 3rd. However, on July 3rd, I received a text message saying that they would now arrive on July 5th. I finally received my chairs as promised on July 5th.

Overall, my experience with Premium Poly Patios was frustrating to say the least. There are plenty of other companies that offer similar products and have much better customer service. I would have cancelled my order early on had I known that my chairs would not arrive on time and that I would receive such poor treatment from their customer service team.

Premium Poly Patios is a company that specializes in poly-lumber-furniture.com. With a wide selection of outdoor furniture, you can't go wrong with choosing this company for your patio needs. However, upon further review, I want to highlight the experience that a customer has had.

Initially, the customer placed an order for $3000 worth of furniture in early June. The company did inform the customer that shipping would take longer than usual, and provided a timeframe of 30 to 40 working days, which the customer was okay with. However, eight weeks passed by and the customer did not hear anything from Premium Poly Patios. The company charges the customer's credit card immediately, so the customer has already paid before receiving their order.

The customer attempted to contact the company's customer service via email as requested, but only received an automated response that stated it would take up to three days to get a response. A week later, when the customer still had not received a response, they emailed again. Finally, the customer received a response from the company who apologized and stated that production was checked and the order should ship out within two weeks. This would put the customer at around the 10 week mark for delivery.

To sum up a long and frustrating story, the furniture did not arrive until the 16 week mark, with one item missing. The customer emailed the company once again to rectify the situation. While it is understood that businesses are facing real challenges during this pandemic, communication is key. Premium Poly Patios needs to communicate with their customers should there be any issues with the manufacturing process.

With the company's website still stating an 8 week delivery timeframe, it is important that customers do not take this at face value. As it stands right now, the customer did not have a positive experience with Premium Poly Patios.

My experience with Premium Poly Patios has been extremely disappointing. The customer service is among the worst I have ever encountered. I understand that the pandemic has caused difficulties for many businesses but this is no excuse for completely turning off phone lines and being unresponsive to emails. I have sent numerous emails to the company, probably around 20, without any response. It is extremely frustrating to spend $500 on an order and not hear a single word from the company.

I have noticed that other companies have been able to manage their customer service despite the pressures of the pandemic. I am completely at a loss as to what to do next. I cannot afford to lose $500 and have no way to recoup the cost. This is not only a financial issue but also an issue of trust and respect for customers.

In my attempts to cancel the order, I have tried to use the helpdesk email and chat function on the website. I initially requested to cancel the order on August 9th but received no response. After following up with another email, there was still no response. On September 28th, I received an email apologizing for the delay in shipment but despite my request to cancel the order, it was shipped on the same day and my credit card was charged. I only received a reply from someone stating that they had requested cancellation after the order was shipped.

To make matters worse, the chairs were delivered on October 10th, after I had already cancelled the order 2 months earlier. I contacted the Help Desk but received no response, so I sent several emails to the chat function in hopes of getting a response. Despite my best efforts, I still haven't received any response. Fed Ex did eventually come to pick up the chairs, but I haven't received a refund for the cost of the order.

I have tried to use every possible method to contact the company but have not had any success. It's extremely frustrating to be out $500 and have no way of resolving the issue. I would not recommend Premium Poly Patios to anyone as the lack of customer service is unacceptable.

I recently had the pleasure of ordering a chair from Premium Poly Patios through their website poly-lumber-furniture.com. I was excited to receive my order but unfortunately, I did not receive any shipping notification. As a result, I called the customer service line and received a message that their phone service was discontinued due to Covid (a year after the start of the pandemic). I then tried to email them but the response time was quite slow, taking 3-4 days. Unfortunately, I still didn't hear back. Finally, after a month of waiting, I became suspicious that my order had been forgotten and sent an email requesting to cancel my order. It was then that things took a turn for the worse.

I received an incredibly nasty response from a customer service representative insinuating that I was incompetent for not seeing the small print that stated orders ship in 6-7 weeks. As someone who has worked as a customer service manager for eight years, I was quite taken aback by this response. I understand that it can be frustrating for professionals when customers don't notice valuable information, but it's part of the job to provide polite and professional responses. If I hadn't done so in my previous job, I would have lost it.

Eventually, after nine weeks of waiting, I noticed that my credit card had been charged, but I still hadn't received my tracking number. I sent another email requesting status, but no response arrived. This forced me to contact my credit card company, Capital One. However, after a few days, the chair finally arrived. I managed to successfully assemble it but later found out that it was uncomfortable for my elderly father, who I had purchased the chair for.

Regardless, I would like to commend Thomas and their team for responding promptly to my queries and concerns. These are truly challenging times for everyone, and I understand that the circumstances are beyond their control. Ultimately, I would highly recommend customers to wait patiently for their orders from Premium Poly Patios, as they offer high-quality products that are worth the wait.

I recently purchased a bartop set and two additional chairs from Premium Poly Patios, and while I am happy with the overall quality of the furniture, I did experience some frustrating issues during the delivery and assembly process.

To start, the table was initially delivered at normal height instead of bar height, which was a bit of a disappointment. Then, when I received the correct table, I found that two screws had fallen out due to stripped holes in the factory. This made assembly more difficult and time-consuming than it should have been.

But the real kicker came when I was assembling the final chair and discovered that two screws were completely missing from a part that had been assembled in the factory. This was a major quality issue that left me feeling frustrated and disappointed.

To make matters worse, I also found that several screw heads had burrs and required filing to smooth out. While these may seem like minor issues, they added up to a lot of headaches and frustration during the assembly process.

Despite these issues, I do have to say that the furniture itself is quite robust and well-made. However, the lack of support on the table does result in a slight wobble, which is not ideal. While customer service did try to help by sending me two screws to put in the stripped holes, this felt like a silly solution and did not fully address the inconvenience I had experienced.

Overall, I would rate the quality of the furniture as a 1, due to the various issues I encountered during assembly. The service I received would get a 2 out of 5, as while there were some moments of helpfulness, the overall experience was marred by the quality issues. And finally, I would give the product itself a 5 out of 5, as it is a sturdy and well-made piece of furniture.

I recently had the opportunity to order two beautiful rocking chairs from Premium Poly Patios (poly-lumber-furniture.com), and although one arrived in great condition, I was extremely disappointed to find that the second chair had some production defects that made it impossible to assemble correctly. Despite my initial disappointment, I held out hope that the customer service would be responsive and helpful in addressing this issue. Unfortunately, it has now been three months since I first contacted the company about this problem, and I still haven't received a replacement piece.

I can't emphasize enough how important it is to have quality customer service when ordering furniture online. While I can certainly understand that manufacturing defects can occur from time to time, it's the response from the company that really sets them apart. In this case, I'm sorry to say that the customer service from Premium Poly Patios has been woefully inadequate. After sending pictures of the defects as requested, I didn't receive any response for quite some time. When I finally spoke with a representative, they promised to email me with details on how to return the chair, but I'm still waiting for that email two weeks later.

Needless to say, my porch still looks incomplete without that second rocker, and I'm extremely frustrated by the lack of urgency from Premium Poly Patios. Ultimately, I don't think I would order from this company again. While their furniture is no doubt beautiful, it's clearly not worth the hassle if there are quality issues and the customer service is subpar. I hope that other potential customers will take heed of my experience and consider other Polywood furniture companies before committing to this one.

Back in the middle of July 2020, we decided to place an order with Premium Poly Patios for a custom cushion to go with our beautiful Polywood chaise. We were very excited about the prospect of finally having that cozy seating area we had been dreaming about for such a long time.

However, as time passed, we began to get a little bit worried because we hadn't received any updates or confirmation that our order had been shipped. We decided to reach out to Premium Poly Patios a few times just to check in and see if there was any news.

We were informed that there were some delays and that our order would be shipped soon, which was a relief at the time. However, as the weeks went by, we still hadn't received anything in the mail.

After a few months had gone by, we checked in with Premium Poly Patios once again, hoping that maybe this time there would be some good news. Unfortunately, this was not the case.

We were told that our order had been canceled by the cushion department because they were not able to fulfill our order. Not only that, but Premium Poly Patios advised us that we were never charged for our order, adding an extra layer of confusion to this already frustrating situation.

It's disappointing to hear that our order was unable to be fulfilled, and we wish that we had been given a more satisfactory explanation. The lack of communication and transparency from Premium Poly Patios left us feeling extremely disappointed and uneasy.

We understand that delays and unforeseen circumstances can happen, but we would have appreciated if Premium Poly Patios could have been more forthcoming about the situation. We hope that in the future they will improve their communication and keep their customers more informed.

Let's talk about Premium Poly Patios (poly-lumber-furniture.com). If you're considering buying from this company, I urge you to proceed with caution. While it's understandable that shipping times may be impacted due to current circumstances, my experience with this company has been incredibly frustrating.

When I initially reached out to place my order, I was given an estimated shipping time of 7-12 days. Unfortunately, that timeframe came and went without any updates or communication from the company. Despite attempting to reach out via phone and email, it took several attempts and multiple days to receive a response.

Eventually, I received an update that my items would ship within the week- but they didn't. Instead, I was recently told that my items are backordered and won't be shipped for another 4-6 weeks. It's disappointing to receive conflicting information and delayed shipping times.

In addition to the shipping issues, I discovered that my complaints and concerns left in the comment section on their Facebook page were deleted not once, but twice. This lack of transparency and communication is unacceptable.

Based on my experience, I will not be buying from Premium Poly Patios again and have requested a cancellation of my order. While poly-lumber-furniture.com may offer high-quality products, the lack of communication and transparency in my shopping experience has left a sour taste in my mouth. I hope this review helps any potential customers make an informed decision before purchasing from Premium Poly Patios.

The experience with Premium Poly Patios (poly-lumber-furniture.com) left me feeling frustrated and disappointed. While the initial order process went smoothly and my card was immediately charged for nearly $1,800, I waited for almost three months before finally receiving any indication that my furniture would soon be on its way. Unfortunately, even after weeks of trying to contact customer service, I found myself unable to get through by phone and receiving only sparse responses from the zicominc.com email address.

Feeling at a loss as to what to do next, I decided to turn to online reviews to see what others had experienced. That's when I came across reviews.birdeye.com and saw the advice to file a complaint with the state's Attorney General's office.

While initially intimidated by the thought of dealing with such a formal process, I was pleasantly surprised at how easy and straightforward it turned out to be. Within minutes, I had filed my complaint online and forwarded it to both daniel at Poly-Lumber-Furniture.com and helpdesk at zicominc.com. Imagine my astonishment when, within just a few hours of filing the complaint, I received a full refund!

While the overall experience with Premium Poly Patios was not what I had hoped for, I do appreciate that the company ultimately did the right thing and returned my money. I hope that, in the future, they will work to improve their communication with customers and ensure that everyone receives their orders in a timely and efficient manner.

Potential customers should proceed with caution when considering purchasing from Premium Poly Patios. As a dissatisfied customer, I urge you to think twice before placing an order with this company. My personal experience with Premium Poly Patios has been nothing short of frustrating and disappointing.

I placed an order with Premium Poly Patios on June 2nd, and as of September 12th, I still have not received my merchandise. To make matters worse, I have not been able to get in touch with anyone at the company to inquire about the status of my order. Despite multiple attempts to contact their customer service department via email, I have yet to receive a response. To add insult to injury, I am unable to call customer service as a recording informs me that they are not taking calls at this time.

To make matters worse, Premium Poly Patios charged my account $642 immediately after my order was placed but has failed to deliver the promised product. As a customer, it is extremely discouraging to have to resort to writing negative reviews and warning other potential customers about a company's poor business practices.

Therefore, I strongly recommend that you do not do business with Premium Poly Patios. Based on my personal experience, I cannot in good conscience recommend this company to anyone. It is imperative that you find another company that values customer service and promotes honesty and integrity in their business practices. Save yourself the frustration and disappointment that I have had to endure by looking elsewhere for your furniture needs.

I recently placed an order with Premium Poly Patios (poly-lumber-furniture.com), almost three weeks ago to be precise, and have yet to receive any updates regarding my purchase. While I understand that production times may vary, I have attempted to reach out to the Order Team multiple times with no response. Additionally, the chat service offered by the company has been unmanned thus far, leaving me with no additional means of communication.

Upon checking my order status online, I did see that my product was still in production. However, the lack of communication from the company is unsettling and leaves me feeling uncertain about when I can expect to receive my order. It is frustrating to have already paid for a product, only to have to consistently chase down the company for updates. As a customer, I expect transparency and honest communication from companies I do business with.

While I understand that issues can arise in any business, it is unacceptable to leave customers feeling frustrated and ignored. The bottom line is that, as customers, we deserve to have our concerns addressed in a timely and respectful manner. Earning our trust and loyalty requires more than simply providing a quality product - it requires top-notch customer service as well. I hope that Premium Poly Patios takes this feedback to heart and strives to improve their communication and service moving forward.

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I recently ordered a set of rockers from Premium Poly Patios - an online store specializing in high-quality poly lumber furniture. My order was placed just before Memorial Day and everything seemed to be going smoothly. However, after a few weeks, I became curious about the status of my order and decided to reach out to the company to inquire about any possible delays. It turns out that COVID-19 was indeed causing some issues for the company, and things were delayed. While I was a bit frustrated at the time, I understood that these are unprecedented times, and delays are to be expected. I even considered canceling my order, but the company offered me a discount to stay on board, which was a nice gesture.

Unfortunately, things took a turn for the worse when the chairs finally arrived. One of them was missing a crucial piece that prevented me from assembling it completely. I immediately reached out to the company again, hoping to get some assistance, but to my surprise, I did not receive any response for three weeks. To me, this was completely unacceptable. While I know that COVID-19 has caused many businesses to struggle, I still expected the company to be responsive to simple inquiries and issues.

Overall, I do think that the products offered by Premium Poly Patios are of good quality. However, my experience with the company was tainted by their lack of organization and responsiveness. If you're considering purchasing from this company, I would advise being cautious and making sure that you have a clear understanding of their processes and policies before committing to anything.

In August 2020, my family and I took the plunge and decided to purchase some outdoor furniture for our backyard from Premium Poly Patios. We ended up ordering a lovely conversation set piece, which arrived in excellent condition and looked fantastic in our outdoor space. What we were not prepared for, however, was the frustrating experience we had with the dining set that we also purchased.

Despite receiving a notification that the dining set had been shipped, we never actually received it. After a week of trying to get in touch with Premium Poly Patios via phone and email, I finally managed to speak to a representative who informed me that the item wouldn't be shipped until December 3rd. While I understand that COVID has made things challenging for many businesses, it was disappointing to have received such confusing communication.

To make matters worse, my credit card was charged for the full order even though I had yet to receive the most expensive item I had ordered. I tried every avenue of communication I could think of to resolve this issue and get the charges reversed until the product shipped, but didn't receive any response from the company.

As much as I loved the conversation set we ordered and the quality of the products we did receive, the experience we had with the dining set was frustrating and led to significant issues with billing. Given our experience, I would advise potential customers to proceed with caution when ordering from Premium Poly Patios.

I recently had an experience with Premium Poly Patios, and unfortunately it was not a positive one. While their furniture is at a premium price, I encountered several problems after placing my order. Firstly, part of my order took over a month to ship - this is not acceptable in my opinion, especially given that my credit card was charged immediately upon order confirmation.

To make matters worse, their phone system and chat feature have been disabled, meaning that you have no way of easily getting in touch with them. When I emailed them to inquire about wrong hardware being sent with my order, I was met with radio silence. Their instructions indicated that I should have received bolts with square head screwdrivers, but instead I received carriage bolts. Despite providing them with reference numbers, they claimed to never have received my email - and when I messaged them I was met with rudeness and further unhelpfulness.

Unfortunately, looking at their Facebook page it seems that I am not alone in this experience. Many customers are being charged for products that they never receive, and they are unable to get a response from the company. It's concerning to see that they have turned off ratings on their Facebook page, as it suggests that they are aware of these issues but are not willing to address them.

All things considered, I recommend staying away from this company. While their furniture may look nice, the hassle and frustration of trying to work with them is simply not worth it.

When searching for outdoor furniture that is made in the USA, I stumbled upon Premium Poly Patios. Excited to support American-made products, I decided to purchase a few chairs and a side table for my backyard from their website, poly-lumber-furniture.com. The furniture arrived promptly and I was pleasantly surprised by how well-made and sturdy it was. I was able to assemble the furniture without any trouble, even though I'm not particularly handy.

Unfortunately, my positive experience took a turn when I realized that the table I had ordered was missing from the shipment. After waiting a week for a response by email - as I couldn't seem to find a phone number for customer service - I finally received a response from a representative who spoke to me in a snotty tone. She informed me that the chairs and table were actually sourced from different companies, which I had not been made aware of in the email I received saying both items had shipped.

After waiting for a total of five weeks, my table finally arrived, but the legs didn't fit correctly and thus, I couldn't assemble it properly. I left a message with Premium Poly Patios to try and resolve this issue, but I never received a response. On the other hand, when I called Berlin Gardens, a different company, they were extremely responsive and quickly helped me fix my issue.

Overall, while the furniture itself is high-quality, I was extremely disappointed by the customer service experience I had with Premium Poly Patios. I feel that their response time was slow and unhelpful, with a representative who wasn't particularly kind or professional in their communication. Due to this experience, I will likely look for outdoor furniture from a different company, where I can trust that customer service will be responsive and helpful should any issues arise.