Premier Health Associated with Altrua HealthShare review: Health insurance and/or premium financing

In early 2021 I was in search of health care coverage as my COBRA coverage was ending. I received a call from Altrua HealthShare, a cooperative health coverage company that offered a group plan. I opted in and paid $549.94 in November 0f 2021 and a second payment in December for $524.92. In November I was able to secure coverage through a tax credit based on my income and requested that the coverage with Altrua be cancelled. I received a claim # via email and never received a response via email.

When I realized that I was continuing to be charged $29.95t per month, I contacted my credit card company to dispute the charges. It was then that I realized that the cancellation of health insurance coverage was never made.

I then reached out to Altura Health Services as well as my credit card company; I was informed then that AltruaHEalth does not hanle the billing and that any concerns should be directd to Premiere Health IMR. I Premiere called and explained the situation to the customer service representative and asked that the charges be reversed from December through June of 2022 based on my cancellation request of coverage (a claim # was provided to me), It was at this time that I was told that Premiere Health could not provide a credit based on the fact that they presumably called my cell phone in December requesting for authorization to continue coverfage. Becaues I did not reply to the call - (which I do not recall receiving) I had no recourse as they had done their due diligence in calling me to inquire of continuation of coverage. Simply by not replying to the phone call and. or voice mail message, I was then obligated to continue insurance coveraget and charges were not eligble to be reversed or stopped.

At this point, I requested if they had a form I could complete or some means of disputing the charge and the representative then hung up the phone. I attempted to call back and I was unable to get through to the customer service desk. My call was blocked and I had no means of communicating with the company that has been deducting $29.95 per month for insurance I no longer have and had requested cancelling.

This is not ethical and I do not unerstand simply by calling and leaving a voice mail message that this act constitutes legal action to continue insurance coverage. I am seeking a credit for $524.94 for the charge made on my card in December, after I had requested a cancellation as wekll as the following five (5) months of recurring charges from January - May in the amount of $29.95. The subsequent months of Jujne through September are currently in dispuite through my credit card company with the hope of a reversale of cahrges.

I am happy to provide phone contacts for each of the entitites, if needed, in order to resolve this dispute of unfair practices in charging for health care coverage after confirmation to cancel coverage was sent and confirmed via email. It too does not seem ethical that a phone call to a cell phone can constitute agreement of services when indeed a request for cancellation has been made in wirting and without any written confirmation of coverage or continuation of billing for services that have not been utilzed. I also sent an email requesting how to get a credit for the charge made on my creit card in December and never received a reply.