Portland 5 Center for the Arts review: Refund of $120.50 for two theatre tickets.

I had purchased two theatre tickets to Moulin Rouge for Thursday, January 5, 2023 in Portland, OR. The morning of the performance I received word from one of my sons that my eldest son had unexpectedly passed away in Denver, CO. Shaken up, I asked my wife to contact the box office to request either a refund for that night's performance or to have them reschedule us for a future performance as the play was in Portland for an additional two weeks. An agent my wife spoke to said they would email us and/or call us back to discuss options. We then took the next available flight out to Denver to be with family.

The passing of my son was quite traumatic and time got away from us while in Denver, and upon flying back to Portland, my wife noticed she had not received any email nor phone call from Portland 5 and so she called them from the airport in Denver to follow up. At this time, another agent stated that because we had missed the performance we paid for on January 5, there would be no refund. My wife once again explained the situation and reminded the agent that she had indeed called the afternoon of the performance to attempt to obtain a refund or seating for a future performance.

My wife then requested a manager and was told the manager was unavailable but would call her back to discuss. Three days have passed and no call back. My wife called again and left a voicemail and again, no response. This is highly unprofessional and quite insensitive of this company who we have purchased theatre tickets from for years while living in Portland.

My request would be a refund for the theatre tickets I was not able to enjoy due to the sudden death of my son, preventing me from attending the performance that evening, and then not being given an opportunity to attend another performance by the manager never contacting us for resolution.

Thank you.