The complaint has been investigated and
resolved to the customer's satisfactionResolved Portero — Portero falsely represents their products and return policy!
resolved to the customer's satisfaction
I have shopped at Portero twice. I bought a designer bag for several thousand dollars and when it arrived it was not at all like the description or pictures. It was even missing pieces. I tried to return it, but the description was changed after I bought it from '7 day return' to 'final sale'. Unbelievable! I made the mistake of thinking it was a one time thing and bought another item from them. This item (another three thousand dollars) came and it was a different color than the description! I made sure this item was returnable and even took a picture of the description saying "7 day return" with my iphone and of course right after it was shipped, it was changed to "Final Sale". Buyers beware and proceed with caution.