Menu
Login
I agree completely with Yebonne's complaint. Same thing happened to me...before I placed my order, I emailed them to see if they had the products in stock and the shipping time. They assured me that they had the items and they would ship out same day if I ordered by 5:00, which I did. They processed the order and charged my credit card immediately. A WEEK LATER, I hadn't heard anything from them so I emailed them to get a tracking number and they said they would "look into it" and never got back to me. I tried calling, but they wouldn't answer. I left messages hoping they would return my call, but never did. By the end of the week I was so frustrated that I called Discover to dispute the charge and I sent a series of nasty emails to poolsupply4less. They FINALLY got back to me and said they would credit my card back, which they did. WHAT A HASSLE! I don't think they ever had any intention of sending me anything. We were delayed in opening our pool by TWO WEEKS because I had to start over and place my order with another company, who was wonderful by the way (A1 Pool Parts). AVOID POOLSUPPLY4LESS UNLESS YOU WANT TO BE AGGRAVATED!
Lousy service, faulty parts shipped, would not send new one until they received the old unit . Told them to charge me twice if they didnt receive it . They would not . This is a shorter version of what happened and the multiple call made to them . Good luck if you use them
Don't even do it to yourself. I'm beyond frustrated after dealing with this company! They take your order online, charge your credit card, then don't answer their phone and send minimal communication by email (which isn't even related to your order).
I wish I had read these reviews before I dealt with the company. I'm experiencing the same bad treatment that others have reported. They just will not answer the phone, respond to eMail, or to voice recordings left for them. Company created a shipping label immediately when I placed my order, and, of course, immediately charged my credit card. The shipping label was created on 30 Dec 11 and as of this date, 6 Jan 12, UPS has no record of the package actually being shipped. Inquires have gone completely unanswered. If I don't hear back from the company by Monday, 9 Jan 12, I'm going to file a complaint with the better business bureau. It's possible that the company is closed for an extended holiday period; but, if that's the case, their voice answering machine should so state. Instead the voice recording states, "All agents are helping other customers . . . ." (or words to that effect). What a disgraceful way to run a business. Billy Moore
We don't even have a customer with this name and never did.