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PlayGEM Backgammon100.000 points paid not showing up on my account

Hello,

Yesterday I purchased 100.000 points for PlayGEM Backgammon. I had the confirmation number from the bank that the payment was completed $1.49 for account Cre Theo.
I don't have the invoice but I have the confirmation number from the bank. See the bank message.
As requested, we're notifying you that an international transaction has been charged to your Capital One® MasterCard® account. On SEP 02, 2013, a purchase of $1.49 was charged.

Please advise ASAP. Thanks.

Find bellow the answer from your Facebook team.

---------- Forwarded message ----------
From: Jack PlayGem <[protected]@playgem.zendesk.com>
Date: Tue, Sep 3, 2013 at 12:22 PM
Subject: [PlayGEM Backgammon] Re: backgammon
To: theo <cre.[protected]@gmail.com>


##- Please type your reply above this line -##

Your request (#7286) has been updated. Reply to this email or click the link below:
http://playgem.zendesk.com/tickets/7286

Jack PlayGem

Jack PlayGem (PlayGEM Backgammon)

Sep 03 12:22 (IDT)

Hi Theo,

Please send me the invoice you got and I will check the payment status.

Regards,

Jack
PlayGem Team

theo

theo

Sep 03 11:55 (IDT)

for 100000 chips I had paid yesterday 2 $ and after 24 h I still don't have the chips in to my account . backgammon was the payment for

------------------
Submitted from: https://bg.playgem.co/backgammon/index.aspx?update=2&fb_source=bookmark_apps&ref=bookmarks&count=0&fb_bmpos=3_0
This email is a service from PlayGEM Backgammon.. Delivered by Zendesk.
Message-Id:7JAMX6GK_5225aa4813275_b536e887c157727fa_sprut

Responses

  • St
    Stephanie Gwen Drury Nov 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My game freezes and causes me to loose my game and all my money it's done it more then once and now I can't play because I have no money

    0 Votes
  • Jo
    Joe Flush Jul 14, 2018

    PLAYGEM Social Backgammon is by far the Most Crooked & Rigged game I’ve played online...They Fix games for you to Lose so you gotta buy more chips. Complained dozens of times to their Customer Support center, only same old automated response that they’ll review the comments, total B.S.! Iplay on 3 other backgammon sites, no probs, but PLAYGEM (“RIGGEM “) Social Backgammon known to many of us online is one site to avoid & BEWARE! Don’t waste your money!

    0 Votes
  • Al
    Alanthornton Nov 28, 2018

    @Joe Flush Totally correct no support I lost 42millionin one game opponent cheated support said they could not find any record of it since then no support what so ever agree don’t waste your money big cheating site with very abnormal rolls.

    0 Votes
  • Cr
    Craig Adams Sep 29, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It has been years that I have been enjoying this site. But lately it seems that the lag is getting worse to the point that the dice rolls dont come before the timer is up and the game is lost. It is getting to be less fun to attempt play on the backgammon tables. Is it a problem that is being addressed? I have lost millions in tokens and would like to know if I should continue with this site. I'll go try a couple more games now, and see what I can accomplish. Thank you for your time.

    0 Votes

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