Play-Asia review: Customer service

On July 30th 2021, I made a preorder at Play-Asia. I paid in full with Paypal and waited. A week after the release date (September 30th), I received an email from their customer service telling me that they can no longer "source the item". Two weeks later, before we manage to find a solution, the exact same item came back on stock... at three times the price. But of course, I already bought it months ago, so this new price wasn't supposed to apply to me, because of you know, the basic rules of contrats, and even their own terms and conditions. Let me quote them : "Pricing of Product(s) shall be the price as stipulated on this Website at the time when the Customer places an order with Seller." I had to send them at least 20 emails to try to make them understand what's common sense to any professional seller, but of all answers, I was hit by the biggest wall of hypocrisy I ever witnesses: "We truly understand" "The stock was reallocated to other customers" "The stock came from a different supplier, therefore we did not agree regarding your request". And they never addressed my legitimate arguments, not even when I warned them that I'll contact their CEO.

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