The complaint has been investigated and
resolved to the customer's satisfactionResolved Place Promenade — Unsanitary, Unsafe, False Advertising of Amenities
resolved to the customer's satisfaction
Place Promenade advertises itself as "gorgeous!". The first line in their pamphlet is "The Lifestyle...certainly is vital!!" They go on further to state they have 'friendly management and security personnel', highlight the benefits of a 'pool lounge', 'hot tubs', 'sauna', 'exercise facility', and 'tanning facility'. Further, there is supposed to 'tight' security and guards patrolling the building.
What a joke! Not one of these statements are true. The staff are extremely unprofessional and RUDE. When you walk into the office, staff are yelling to each other from their offices. They are often just lounging around gossiping -- making you wait for service. The receptionist yells at tenants when she is stressed, and treats visitors/tenants with irritation for 'bothering' her. A few of the female staff also dress extremely provocatively, with short skirts and tight low-cut tops. The office is closed often through the day with no notice or contact info.
The garbage bins in the parking garage regularly overflowed - the stench so overwhelming as to induce vomiting. There have been recent (as of Oct/09) reports of BEDBUGS (http://bedbugregistry.com/location/MB/R3B/Winnipeg/400-Webb-Pl) and the managements refusal to properly rectify the situation.
Never once did I see security, even after several complaints of people buzzing to get access in the middle of the night. Several of the security doors were broken for over two months (they were still not fixed when we moved out), including the main entrance (along the shops and university side) and the parking garage. There was one time we were stuck in the parking garage because of a damaged security door was fixed with masking tape over the latch to keep it from locking! We went to the office to complain, during business hours, but they were closed. Their fix? Use duct tape instead and prop the door open with a note that it is out of order! Many times the vehicle entrance door was left open because the security-card system was not working...non-tenants then had clear access to the parking garage, and the suites as well!
The sauna and hot tubs have been out of order for approximately 2 years (a detail they neglect to mention when showing you the facilities), the exercise room contains old, broken equipment, with the change rooms filthy and unsanitary. The tanning bed worked for a short time on and off, but broke down once and for all. Children were often playing alone in and around the pool and exercise rooms. Access to this 'Recreation Studio' was not locked, giving young children the opportunity to wander in and possibly drown in the pool. It is plain luck that one of them has not died.
Speaking of the pool, well, that's a whole story right there! Disgusting!!! It was open for parts of July and August only, and was not maintained at all. The grit and dirt in the water was visible along the sides of the pool, and the pool floor was slick and slimy with ###. There was broken glass all over the pool deck regularly, and people were injured with cut feet. The landscaped grounds were overgrown with weeds and littered with garbage, with one of the main-focused trees actually completely dead. The garbage bin overflowed. There were some days the pool wasn't even open because the staff 'forgot' or didn't feel like it, or the health inspector shut it down due to water condition.
One of the ladders was broken, which they attempted to repair (after several complaints) with the same rusted bolts that quickly broke again. The lounge chairs were never cleaned or maintained. I was actually SEVERELY INJURED from one collapsing...I was screaming for 20 minutes and no one came to help. I finally managed to telephone security with my cell and asked for the manager to come. Instead, the accountant showed up. It took over 1/2 an hour for the manager to show her face (no doubt because she wasn't even in the office, but still up in her own suite and needed to get dressed for work). The paramedics were called, and while we waited with the firemen for the ambulance to come, the accountant proceeded to chitchat and laugh with male friends while I sat there in agonizing pain. This is the time when they began cleaning the pool and looking at the safety of the equipment. A little too late! And then the pool was CLOSED THAT DAY for the season!! School hadn't even started yet. Admission of guilt or what?
We moved out the next month, and have left several messages for the manager to call back to discuss these issues as well as to receive our damage deposit. It has been over a month of several messages a week, and nothing!
Whatever you do, don't waste $950/month in rent like we did. Don't live here!