Piercing Pagoda

I recently visited the Piercing Pagoda location in Peoria, IL and my experience there was not a good one. The staff was hardly ever at their kiosk and the girls that were there seemed to lack professionalism. On top of that, they were very rude. I had previously shopped at this location without any issues, but things have definitely changed. It seems like this location needs to shut down since it is always empty and the staff is more interested in being on their phones than providing good customer service. In particular, there were two young girls who were constantly on their phones and they will not be receiving any more of my business. It's a shame, because I used to be a loyal customer, but not anymore.

So, like, I haven't ever been to Piercing Pagoda, but I gotta say, their ads on Spotify are just way too loud. I mean, I'm just trying to get my study on with some chill tunes, when suddenly, this super obnoxious ad pops up and ruins everything. It's like, why you gotta be so extra, Piercing Pagoda? And don't even get me started on the annoyingly perky girl in the ad who keeps saying something about "flirting with" or whatever. It's just so cringey.

So, anyway, I dunno much about their actual products or prices or anything, but based on my experience with their ads, I wouldn't be surprised if they were kinda janky in other areas too. I mean, if they can't even figure out how to not blast people's eardrums, what hope do they have for providing good customer service or quality jewelry or whatever? And speaking of customer service, when I asked about the Spotify ad situation, they were all clueless about what I was even talking about. Like, seriously? How out of touch can you be?

So yeah, basically, I'm not really feelin' Piercing Pagoda right now. Maybe they have some cool stuff or something, but until they chill out on the ads and get their act together, I'm gonna take my business elsewhere. #sorrynotsorry

I bought something way back on November 13th, 2019 and returned it a month later in December. But alas, my troubles started when the store sent out not one, not two, not three, but FOUR checks to the wrong address. Even though I corrected them three times earlier and they promised to send it to the store, that also proved fruitless - for seven long days, I have waited for the check to arrive at the store. But, alas, nada. Now I am still waiting for my refund of $220 and it has been a long time since I even saw my money. I have talked to several workers and supervisors but to no avail. I even screamed, "Where's my refund?!" to them. My advice to any buyer is to be careful about purchasing anything you think you might end up returning. Because if you do, you might not get your money back unfortunately. It is such a shame that I am still waiting for my hard-earned money.

I gotta say, I had a really bad experience at Piercing Pagoda. I figured I'd treat myself and buy a shiny gold bracelet, but man was I disappointed. It was super thin and barely lasted a year before it broke. And they wouldn't even do anything about it! Like, what's the point of shelling out all that cash if it's just gonna break and nobody cares?

On top of that, the sales associates were just plain rude. Like, I get it, it's a busy store, but that's no excuse for treating customers like garbage. And don't even get me started on the store manager. Talk about heartless - all they care about is making a buck!

Honestly, save yourself the trouble and look elsewhere for nice jewelry. You deserve better than this cheap, low-quality stuff and the terrible service that comes with it.

I recently visited the Piercing Pagoda website to check out their selection of chains. I noticed they had a "chat" feature where you can contact them for assistance, so I decided to give it a try. I was connected with a representative named Christian C, who seemed helpful at first.

However, when I asked about the measurements for their chains, he informed me that they are not "standard." I was confused by this, as I thought most measurements were standardized in the jewelry industry. He went on to explain that the same measurement, such as "100 gauge" for a curb chain, could mean different things depending on the item number.

I was disappointed by this, as I couldn't understand why they would use non-standard measurements that could confuse customers. When I asked him about this, his only response was, "Sorry for the inconvenience!" I couldn't help but think, "YIKES!" and decided against making a purchase.

Overall, I was disappointed by my experience with Piercing Pagoda. I want to know what I'm getting when I'm spending my hard-earned money on jewelry, and the lack of standard measurements made me hesitant to make a purchase. It's frustrating when you buy something elsewhere, and you know that 5mm equals 5mm. But with Piercing Pagoda, it seems like you never know what you're going to get. Good luck if you decide to shop there!

I gotta say, I had a bit of a rough time with Piercing Pagoda. So, I bought this groovy pendant from them a few moons back - I was totally stoked on it. But let me tell ya, the vibes changed real quick. Like, a week later I decided to return the pendant, and I was informed that I'd have to wait for some sort of check to come in the mail because of the price. Apparently, they can't just give you your money back straight up.

Anyway, it's been like six months and I still haven't seen a dang thing in my mailbox - no check, no cash, no nothing. I've been talkin' to all sorts of different folks over there, repeating my info over and over again, but they still ain't come through with the funds. It's been way too long, and it's totally bogus that I've gotta wait this long for a refund.

I'm tellin' ya, if you're thinking of buying something from these guys, you might wanna pump the brakes a bit. Unless, of course, you're buying in person and it's under a hundred bucks. That way, at least you can get your money back on the spot. I'm not tryna tell ya what to do or anything, but I sure wish I had known about this refund situation before I shelled out my hard-earned cash. #PayingForDisappointment #ShowMeTheMoney #GIMMEGIMME

So, I went to Piercing Pagoda to buy myself a set of earrings. The salesperson there convinced me to buy 14K solid gold small men's earrings for $69.99. I thought I had hit the jackpot! However, after just a month of wearing one, I noticed that the gold color turned from the bright yellow to a pinkish bronze color. As a regular customer of gold jewelry, I know that this isn't the sign of high-quality gold. Instead, it is the sign of gold-filled or plated inferior merchandise. So, I am pretty sure that the earrings weren't solid gold as claimed by the sales clerk.

Honestly, I was a bit disappointed as I should have asked the staff to see if the earrings are really pure gold. I was tricked! So, always make sure to check the stamp on the jewelry before you buy it. Genuine solid gold jewelry is always stamped with the gold quality on the item itself. However, the salesperson didn't even mention it.

So, I wouldn't recommend you buying anything from Piercing Pagoda. They have misinterpreted their plated jewelry as solid gold. It is their fault that they have misled their customers like us. So, be very careful and go to other shops instead. In any case, I think I learned my lesson and it won't happen again.

Reed M.
Charleston, SC
Northwoods Mall

I ordered some things from Piercing Pagoda (pagoda.com) a couple weeks ago, but they still haven't arrived. Normally I wouldn't mind too much, especially with everything going on these days. But the problem is that I have no information on the package's whereabouts. The post office can't tell me anything, and Piercing Pagoda keeps pushing back the delivery date, even though they've already sent the package out. My biggest issue, though, is the complete lack of customer service. You can't get hold of anyone! The website has numbers and live chat, but they're always offline or unavailable. You're on your own if you order from them, and you might never know when your things will arrive. It's a frustrating experience, and I wouldn't recommend ordering from them unless you're willing to deal with this lack of communication.

I trawled the internet for earrings during the pandemic, and found these ones that I really liked on Piercing Pagoda's webpage. The 140 bucks I paid for them is a lot of coin for me, but I thought it was worth it for the cool look they had.

However, a few days after receiving them, I noticed they were all bent out of shape, which was gal-darned lame, so I contacted customer service to see if I could get them replaced or refunded. They were quick enough to respond, saying that I had to go to an actual store in person to get it sorted, which was weird since Covid is making it pretty unsafe to go into malls nowadays.

I explained that I didn't feel comfortable going to a store just for earrings, but they didn't give a hoot, and told me that it was the only way I could get my coins back.

To make it even worse, I was meant to get an email with a receipt so I could take it to the shop, but it never came, which made me real frustrated.

I guess I'm just stuck with these janky, low-quality earrings that I paid a heck of a lotta cash for, and they're just going in the trash now. I'm steaming mad about it, and I can tell you somethin', they'll never be getting my business again!

I ordered on 12/30/15 for a gold belly ring from Piercing Pagoda, only to receive a notification on 1/4/16 that the order was cancelled. I was disappointed and puzzled as to why it was cancelled and no reason was given. I thought maybe there was a mistake, so I called the customer service line. The associate on the other end explained to me that the item I ordered was out of stock, which was why they cancelled my order.

I was taken aback and wondered why this detail was not conveyed in the notification email. Nevertheless, I appreciated that the associate was very helpful when I called. I asked if there was a chance that the item might come back in stock, but the associate could not say for certain.

I was eager for a solution, so I asked if I could place another order for a similar item. The associate told me that most of the items on Piercing Pagoda's website are up to date, but there could potentially be some items that are out of stock. Hearing this made me uncertain if I wanted to purchase from them again. I wanted to make sure my order wouldn't get cancelled again, so I asked for clarification on how I could avoid this in the future.

The associate said that the website is updated regularly and that I should be fine placing an order for something that is in stock at the time. But personally, I found that to be a bit vague and not entirely reassuring.

Overall, the experience left me feeling disappointed. I had hoped to receive my gold belly ring in a timely manner, especially since I wanted to switch out my stainless steel ring for a gold one, as my acupuncturist suggested it might help me conceive. Unfortunately, I wasn't able to get my hands on the gold belly ring I wanted, and this made me consider other alternatives, like bodycandy.com.

I hope Piercing Pagoda can find a way to improve their communication with customers regarding stock availability, and reduce the likelihood of transactions being cancelled. I was disappointed by the lack of transparency in this particular situation, but am hopeful that they can do better in the future.