Piercing Pagoda
reviews and complaints

Yo, I gotta tell y'all about my experience with Piercing Pagoda. I dropped mad cash on a chain and a piece for it, like around $500, ya feel me? The person at the store told me that I could return it if anything went wrong, so I was like bet. But then, the chain broke within a month, and when I went back to the store, I couldn't find the receipt. But that's okay, right? Because they said it was in the system under my name. But when they looked, they couldn't find the chain that I bought and returned. What kinda whack practice is that? They said they're gonna order another chain for me and call me when it's in, but it's been over a month now and still no chain. Man, I'm still looking for that receipt so I can get my money back. This is straight up shady. I'm never gonna do business with Piercing Pagoda again and neither should you.

I've been visiting and shopping at Piercing Pagoda for over a year now and I was unfortunately very disappointed with my recent interaction with their customer service team. I recently received a bill from them that had a late fee tacked onto it. I called to inquire about the charge, and explained that I didn't receive my bill until after the due date, so I didn't have a chance to pay it before the late fee was added.

The response I received from the customer service representative was not what I expected. They essentially placed the blame on me, telling me that my due date had never changed and it was my responsibility to know when to pay my bill. They also stated that the bill had been mailed, so it was not their fault that I didn't receive it. I was taken aback by their lack of empathy towards my situation and the fact that I had been dealing with COVID.

My wife, who has spent the last 15 years working in customer service, has dealt with similar situations in the past and knows that most companies offer a "one time courtesy" of removing a late fee for a customer's first time experiencing the issue. I was shocked that Piercing Pagoda was unwilling to do the same for me.

I was left with no other choice but to end my business relationship with Piercing Pagoda and take my business elsewhere. It's disheartening to have to do so, but I cannot continue to support a company that doesn't value their customers' needs and experiences. I hope they take the necessary steps to improve their customer service practices in the future, as it can make all the difference in retaining loyal patrons.

Yo, so I wanna share my experience with Piercing Pagoda, ya feel me? So I dropped over 300 bucks on some jewelry from them and when I wore it just one time, that [censored] broke. Straight up, son. So I went back the next day to return it and they were all like, "Oh, we can't give you your money back, but we'll send you a check in the mail." Like, what the hell kind of craziness is that? I paid with cash, dang it.
Anyway, it's been almost a whole year and I ain't seen no check yet. I've talked to the manager, the store manager, and their trash customer service, which is like the worst customer service I ever had to deal with. They keep giving me the runaround every month with all these excuses and bullcrap. But I ain't gonna take this lying down, you feel me? I'm gonna call up corporate and I'm gonna file a criminal complaint. This company is trying to steal people's money and it's time to stop that sh-t. And get this, I looked around online and I ain't the only one with this problem. Other people are dealing with the same situation and that's straight up criminal. So watch out for these money-stealing fools, peeps.

I like to shop online and great customer service is really important to me. But let me tell you, this website leaves a lot to be desired. Not only is it hard to navigate and confusing, but they list items that aren't even for sale! And don't even get me started on the promo codes that don't work. It's like they're trying to sell me something but don't really want me to buy it.

To top it all off, the customer service is just plain awful. I talked to a bunch of reps, but they all just kept transferring me to customer care. And let me tell you, those guys were no help at all. They just kept asking for my information and blaming my card when my order wouldn't go through. I mean, really?

I spent a whole hour trying to buy myself a birthday present, but it was just one headache after another. Finally, I asked if they could price match a shorter chain that was exactly the same as what I wanted. But guess what? They told me it wasn't in stock and wouldn't go through, and that there would be a hold on my card.

All in all, I'm pretty disappointed with Piercing Pagoda. They wasted my time and didn't even want to give me a fair deal. I'll be taking my business elsewhere from now on.

Piercing Pagoda (pagoda.com) may not be the best option for those looking for high-quality jewelry at a reasonable price. Their items may appeal to teenagers but don't be swayed by their marketing tactics. They advertise quick shipping of 2-3 days, which may divert your attention from the fact that it takes 6 long weeks of processing time before the product gets delivered.

Moreover, cancelling your purchase is not an easy task either. You can only cancel your order within 1 hour of purchase! That's a short window and it may not work for everyone. I had the displeasure of experiencing this first hand recently when I tried to cancel an order that I made on September 15th. The expected delivery date was set for October 29th! I spoke to three different agents before cancellation was granted. The worst part? There was no guarantee that the cancellation would go through. The support team just put a request and that was it.

Don't even think about getting written confirmation of your cancellation request. I was told there's no corporate email or phone number available, and that I should not bother asking for a manager's number because one did not exist as such. Instead, I was had to chat with a resolution specialist. I should have known better than to trust that there would be such a thing as a manager when dealing with a company like Piercing Pagoda.

If you're thinking about returning the item to a physical store, forget it. You have to mail it back and wait for 6 months to receive your refund! This is unacceptable, especially if you have spent a considerable amount of money on jewelry from them like I did, $381 to be precise.

I regret ever doing business with them and I will never order from them again. In fact, I wish I could give them a zero-star rating. If you're considering shopping at Piercing Pagoda, think twice before making the same mistake that I did. My order number is ***, if that helps you make up your mind.

I gotta tell you, I bought one of them belly button rings from Piercing Pagoda's website. Come March, I realized it's the same ol' ring just hangin' in my belly button. So I thought I'd just return it to the store, but I found out I couldn't, 'cause the website didn't process it. Boy, was I mad! They gave me $12, but I still had to put up with their lousy service for an hour.

So, today, I head on over to the store with my $12 gift card thinkin' it's gonna be smooth sailing from here on out. But no, siree! That darn gift card didn't work, and to make things worse, I got charged three times! Yeesh! The manager at the store was great and stayed with me for over an hour tryin' to fix it. But them online customer service folks were worthless.

I'm not lying, I got nothin' to show for my trip to the store, and I was charged three times for nuthin'. Your online customer service ain't worth a dime and told me to use the gift card online. But that ain't no good, 'cause it'll just go straight to shipping and handling.

Piercing Pagoda, you gotta do better. You can't have me waitin' for over an hour twice and getting charged three times for nuthin'. Get yer act together!

So, I went to Piercing Pagoda's website back in November 2019 and decided to buy a pair of earrings. Sadly, shortly after I purchased them, my husband didn't like them, so I returned them early in December. Weird thing is, I had experienced some fraud on my card around that same time. So, Piercing Pagoda couldn't refund my card for the earrings. Instead, they told me they would issue me a check in 30 days. Well, a long time's gone by since then.

Today is October 15th, 2020, and I still haven't received my check! Can you believe it? I've called their store and corporate multiple times. They keep insisting that they've sent the checks, but I haven't gotten a single one. I've been waiting for a return for five months already, and in that time, they've supposedly sent four different checks. Wow.

Finally, I suggested that they send the check to the store instead, since it was clear that it was impossible to send it to me. But guess what? Even after five months since I suggested it, the store still hasn't received a single check. Customer service keeps telling me that they'll send out another check, but it never makes it to the store.

About six months ago, they even gave me a $50 credit. But the catch is that I can't use it in-store until I receive my check. It's ridiculous! I'm starting to get really mad and frustrated. All I want is my money back for the product that I RETURNED almost a whole year ago! I'm beyond upset and don't think I'll ever go back to Piercing Pagoda. It's not worth it.

I have been visiting Piercing Pagoda for years now and have always recommended it to my friends. However, my recent visits have been nothing short of disappointing. The ladies working there were incredibly rude and discriminated against me and my friend for no reason. They refused to help us and even denied giving us their names when we asked for them. When I requested for the corporate phone number, they turned me down again and eventually kicked my friend out of the mall. Their words and actions were very intimidating, and even the mall security failed to come to our aid.

What's more, they refused to follow their warranty policy despite charging me extra money for it. I had hoped to swap out some jewelry that was only a year old, but they denied me that option. It's ridiculous! If I could give Piercing Pagoda negative stars, I would. I am so disgusted by the behavior of the women who work there; they should all be fired. I don't understand how they make money with such awful customer service. It is unacceptable for them to discriminate against people based on their appearance or treat them with such disrespect.

Honestly, what has the world come to? People who can't handle customer service politely should not work in jobs that involve dealing with people. I guess I will never spend another dollar at this $#*! place. I plan to file a complaint with the Better Business Bureau because it's high time something is done about it.

So, I decided to purchase some pieces of jewelry from Piercing Pagoda website, as it looked like a reliable option. But to my dismay, things didn't turn out as planned. After placing the order, I didn't receive any confirmation email. I checked my bank account and found that money had been deducted, but no confirmation email had been sent to me. I contacted their support team through their online chat feature and was told that there was no order placed in their system.

I was advised to place an order again, and I did. This time, I received a confirmation email right away. The very next day, I received the order, which was a relief. However, it soon turned into a nightmare. After a week, I realized that my bank account had been over-drafted. There was a whopping charge of $600 from Piercing Pagoda.

I immediately checked my email and found a shipping confirmation email for almost all the items of the first order. How could this happen? I quickly contacted their support team again. I was told that I could get the money back, but only after returning the order which had been said to not exist. This was getting ridiculous.

To make matters worse, the support team told me that another item was processing but had not yet been shipped and that they could cancel that order. But they transferred me to someone else. The next person was terrible. He told me that it was not possible to cancel the pending order and then he proceeded to try and end the chat by telling me to have a great day.

What kind of customer service is this? As a consumer, I was utterly disgusted at their behavior. I informed them that I was going to contact the Better Business Bureau (BBB), as this was not just unethical but illegal as well. Their reply was shocking - complete silence. I have never been treated so terribly by any company, ever.

The worst part was that the jewelry was of cheap quality and broke within a few months. This was a complete rip-off. Piercing Pagoda should be shut down for this unethical and dishonest operation. I highly recommend that you should go to a reputable jeweler instead of wasting your hard-earned money on cheap jewelry.

I have screenshots of everything, and I intend to submit them to the BBB. Beware of this fraudulent website!

I recently visited Piercing Pagoda in Tukwilla, Washington to purchase a gold bracelet on March 13th. Upon receiving the bracelet from the staff, I asked if it was real gold and received assurance that it was. I also picked up a beautiful set of earrings from their gold-plated section and was told that the diamonds were genuine. I made my purchase, feeling thrilled about my new accessories. However, my sister kept urging me to double-check if the gold was real or fake.

About a month later, I decided to get my bracelet tested out of curiosity and surprise, it stuck to the magnet and started smoking when the acidic test was done. The store clerk even confirmed that it was just real gold-plated and not what I had thought it to be. I was utterly livid with the experience and wanted to record the conversation for proof. So I went ahead and called them up at one of the stations, repeating my query about the bracelet's authenticity. Even though I expressed my disappointment, it seemed like their response was dismissive as one employee mentioned that pawn shops tend to lie about these things.

When I spoke to another employee who had been helpful over the phone, he admitted that he understood my problem and had received similar complaints in the past. He added that he too had bought a chain from them and had it tested, but his turned out to be authentic. Finally, he agreed to work on getting me a refund and assured me he'd pass the matter on to other staff and management.

Still, it took multiple attempts to resolve the matter to my satisfaction, but the service I received was less than satisfactory. When revisiting the store, the clerk did not seem to be listening to my concern and lacked professional etiquette. She referred me to Sam, whom I had spoken to earlier over the phone. However, Sam had a completely different story than what I had received from him earlier.

He mentioned that it was over the 30-day mark, and it would be challenging to do anything. This was not what he had promised on the phone, which led me to become increasingly frustrated. When I asked for the manager's number, the clerk was unresponsive and refused to give me personal contact information. While I called the number Sam had given me, it turned out to be customer service for online purchases. Although they were helpful and gave me HR numbers, the entire interaction left me feeling disappointed and unappreciated.

I think it's worth mentioning that perhaps Piercing Pagoda needs better training for their staff with respect to product knowledge and customer service etiquette. It felt like the employee's response was not synchronized with the issue and often made the situation worse. I genuinely hope that the problem is resolved and that future customers receive the service they deserve.

I recently visited the Piercing Pagoda location in Peoria, IL and my experience there was not a good one. The staff was hardly ever at their kiosk and the girls that were there seemed to lack professionalism. On top of that, they were very rude. I had previously shopped at this location without any issues, but things have definitely changed. It seems like this location needs to shut down since it is always empty and the staff is more interested in being on their phones than providing good customer service. In particular, there were two young girls who were constantly on their phones and they will not be receiving any more of my business. It's a shame, because I used to be a loyal customer, but not anymore.

So, like, I haven't ever been to Piercing Pagoda, but I gotta say, their ads on Spotify are just way too loud. I mean, I'm just trying to get my study on with some chill tunes, when suddenly, this super obnoxious ad pops up and ruins everything. It's like, why you gotta be so extra, Piercing Pagoda? And don't even get me started on the annoyingly perky girl in the ad who keeps saying something about "flirting with" or whatever. It's just so cringey.

So, anyway, I dunno much about their actual products or prices or anything, but based on my experience with their ads, I wouldn't be surprised if they were kinda janky in other areas too. I mean, if they can't even figure out how to not blast people's eardrums, what hope do they have for providing good customer service or quality jewelry or whatever? And speaking of customer service, when I asked about the Spotify ad situation, they were all clueless about what I was even talking about. Like, seriously? How out of touch can you be?

So yeah, basically, I'm not really feelin' Piercing Pagoda right now. Maybe they have some cool stuff or something, but until they chill out on the ads and get their act together, I'm gonna take my business elsewhere. #sorrynotsorry

I bought something way back on November 13th, 2019 and returned it a month later in December. But alas, my troubles started when the store sent out not one, not two, not three, but FOUR checks to the wrong address. Even though I corrected them three times earlier and they promised to send it to the store, that also proved fruitless - for seven long days, I have waited for the check to arrive at the store. But, alas, nada. Now I am still waiting for my refund of $220 and it has been a long time since I even saw my money. I have talked to several workers and supervisors but to no avail. I even screamed, "Where's my refund?!" to them. My advice to any buyer is to be careful about purchasing anything you think you might end up returning. Because if you do, you might not get your money back unfortunately. It is such a shame that I am still waiting for my hard-earned money.

I gotta say, I had a really bad experience at Piercing Pagoda. I figured I'd treat myself and buy a shiny gold bracelet, but man was I disappointed. It was super thin and barely lasted a year before it broke. And they wouldn't even do anything about it! Like, what's the point of shelling out all that cash if it's just gonna break and nobody cares?

On top of that, the sales associates were just plain rude. Like, I get it, it's a busy store, but that's no excuse for treating customers like garbage. And don't even get me started on the store manager. Talk about heartless - all they care about is making a buck!

Honestly, save yourself the trouble and look elsewhere for nice jewelry. You deserve better than this cheap, low-quality stuff and the terrible service that comes with it.

I recently visited the Piercing Pagoda website to check out their selection of chains. I noticed they had a "chat" feature where you can contact them for assistance, so I decided to give it a try. I was connected with a representative named Christian C, who seemed helpful at first.

However, when I asked about the measurements for their chains, he informed me that they are not "standard." I was confused by this, as I thought most measurements were standardized in the jewelry industry. He went on to explain that the same measurement, such as "100 gauge" for a curb chain, could mean different things depending on the item number.

I was disappointed by this, as I couldn't understand why they would use non-standard measurements that could confuse customers. When I asked him about this, his only response was, "Sorry for the inconvenience!" I couldn't help but think, "YIKES!" and decided against making a purchase.

Overall, I was disappointed by my experience with Piercing Pagoda. I want to know what I'm getting when I'm spending my hard-earned money on jewelry, and the lack of standard measurements made me hesitant to make a purchase. It's frustrating when you buy something elsewhere, and you know that 5mm equals 5mm. But with Piercing Pagoda, it seems like you never know what you're going to get. Good luck if you decide to shop there!

I gotta say, I had a bit of a rough time with Piercing Pagoda. So, I bought this groovy pendant from them a few moons back - I was totally stoked on it. But let me tell ya, the vibes changed real quick. Like, a week later I decided to return the pendant, and I was informed that I'd have to wait for some sort of check to come in the mail because of the price. Apparently, they can't just give you your money back straight up.

Anyway, it's been like six months and I still haven't seen a dang thing in my mailbox - no check, no cash, no nothing. I've been talkin' to all sorts of different folks over there, repeating my info over and over again, but they still ain't come through with the funds. It's been way too long, and it's totally bogus that I've gotta wait this long for a refund.

I'm tellin' ya, if you're thinking of buying something from these guys, you might wanna pump the brakes a bit. Unless, of course, you're buying in person and it's under a hundred bucks. That way, at least you can get your money back on the spot. I'm not tryna tell ya what to do or anything, but I sure wish I had known about this refund situation before I shelled out my hard-earned cash. #PayingForDisappointment #ShowMeTheMoney #GIMMEGIMME

So, I went to Piercing Pagoda to buy myself a set of earrings. The salesperson there convinced me to buy 14K solid gold small men's earrings for $69.99. I thought I had hit the jackpot! However, after just a month of wearing one, I noticed that the gold color turned from the bright yellow to a pinkish bronze color. As a regular customer of gold jewelry, I know that this isn't the sign of high-quality gold. Instead, it is the sign of gold-filled or plated inferior merchandise. So, I am pretty sure that the earrings weren't solid gold as claimed by the sales clerk.

Honestly, I was a bit disappointed as I should have asked the staff to see if the earrings are really pure gold. I was tricked! So, always make sure to check the stamp on the jewelry before you buy it. Genuine solid gold jewelry is always stamped with the gold quality on the item itself. However, the salesperson didn't even mention it.

So, I wouldn't recommend you buying anything from Piercing Pagoda. They have misinterpreted their plated jewelry as solid gold. It is their fault that they have misled their customers like us. So, be very careful and go to other shops instead. In any case, I think I learned my lesson and it won't happen again.

Reed M.
Charleston, SC
Northwoods Mall

I ordered some things from Piercing Pagoda (pagoda.com) a couple weeks ago, but they still haven't arrived. Normally I wouldn't mind too much, especially with everything going on these days. But the problem is that I have no information on the package's whereabouts. The post office can't tell me anything, and Piercing Pagoda keeps pushing back the delivery date, even though they've already sent the package out. My biggest issue, though, is the complete lack of customer service. You can't get hold of anyone! The website has numbers and live chat, but they're always offline or unavailable. You're on your own if you order from them, and you might never know when your things will arrive. It's a frustrating experience, and I wouldn't recommend ordering from them unless you're willing to deal with this lack of communication.

I trawled the internet for earrings during the pandemic, and found these ones that I really liked on Piercing Pagoda's webpage. The 140 bucks I paid for them is a lot of coin for me, but I thought it was worth it for the cool look they had.

However, a few days after receiving them, I noticed they were all bent out of shape, which was gal-darned lame, so I contacted customer service to see if I could get them replaced or refunded. They were quick enough to respond, saying that I had to go to an actual store in person to get it sorted, which was weird since Covid is making it pretty unsafe to go into malls nowadays.

I explained that I didn't feel comfortable going to a store just for earrings, but they didn't give a hoot, and told me that it was the only way I could get my coins back.

To make it even worse, I was meant to get an email with a receipt so I could take it to the shop, but it never came, which made me real frustrated.

I guess I'm just stuck with these janky, low-quality earrings that I paid a heck of a lotta cash for, and they're just going in the trash now. I'm steaming mad about it, and I can tell you somethin', they'll never be getting my business again!

I ordered on 12/30/15 for a gold belly ring from Piercing Pagoda, only to receive a notification on 1/4/16 that the order was cancelled. I was disappointed and puzzled as to why it was cancelled and no reason was given. I thought maybe there was a mistake, so I called the customer service line. The associate on the other end explained to me that the item I ordered was out of stock, which was why they cancelled my order.

I was taken aback and wondered why this detail was not conveyed in the notification email. Nevertheless, I appreciated that the associate was very helpful when I called. I asked if there was a chance that the item might come back in stock, but the associate could not say for certain.

I was eager for a solution, so I asked if I could place another order for a similar item. The associate told me that most of the items on Piercing Pagoda's website are up to date, but there could potentially be some items that are out of stock. Hearing this made me uncertain if I wanted to purchase from them again. I wanted to make sure my order wouldn't get cancelled again, so I asked for clarification on how I could avoid this in the future.

The associate said that the website is updated regularly and that I should be fine placing an order for something that is in stock at the time. But personally, I found that to be a bit vague and not entirely reassuring.

Overall, the experience left me feeling disappointed. I had hoped to receive my gold belly ring in a timely manner, especially since I wanted to switch out my stainless steel ring for a gold one, as my acupuncturist suggested it might help me conceive. Unfortunately, I wasn't able to get my hands on the gold belly ring I wanted, and this made me consider other alternatives, like bodycandy.com.

I hope Piercing Pagoda can find a way to improve their communication with customers regarding stock availability, and reduce the likelihood of transactions being cancelled. I was disappointed by the lack of transparency in this particular situation, but am hopeful that they can do better in the future.