The complaint has been investigated and
resolved to the customer's satisfactionResolved Phil Talento — deck
resolved to the customer's satisfaction
Hiring PT Home Improvements was the biggest mistake i had ever made. I had Phil build me a new deck and every step of the way he tried to screw me over. I had to watch him like a hawk, constantly inspect everything and keep asking him to fix his work. The deck height was wrong. the wood was splitting and boards were not screwed in properly. The railings were not level. Even the steps were different heights in areas. I would not expect this from a professional. Every time i mentioned an issue or problem i got into an argument with him. I had to actually show him by laying a level on the deck in areas and ask him if it looked level to him. he would just make a face and tell me i was being picky. I mean it was not just a little off, it was way off! I could see it with out having to use the level. My wife wanted me to kick him off the job but I had given him the bulk of the payment for materials up front. it was painful experience and I hope to never have to go through that again.