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Hi my name is David
I've purchased a product from this company
about 10 months ago and and did not receive it.
Order information:
Order ID: 25109
Date Added: 22/08/2015
Payment Method: Credit Card (VISA CARD ONLY)*Descriptor:Borth UK MAXIMUM AMOUNT AT ONE TIME IS 500 USD
Shipping Method: Shipping Rate (Shipping time-Approximately 15 working days) Email: David.[protected]@gmail.com
Telephone: [protected]
IP Address: 166.171.250.152
The comments for your order are:
Payment Address Shipping Address
David Katz
1319 159th avenue
San Leandro, California 54578
United States David Katz
1319 159th avenue
San Leandro, California 54578
United States
Product Model Quantity Price Total
Cialis 20mg Cialis 20mg 20 $3.00 $60.00
Sub-Total: $60.00
Shipping Rate (Shipping time-Approximately 15 working days): $18.00
Total: $78.00
I paid $78 for this product and still have all the original receipts for my order # and the payment that I've made.
I tried to contact this company so many times in so many different ways but couldn't get a hold of them.
What should I do about this situation?
If you can help me out or give me any advice that will be great.
My phone number is - [protected]
Email address - david.[protected]@gmail.com
Thank you so much!
Country of complaint: United States
It probably got stuck in customs. Have you called to see if they can find it? If it was confiscated you are pretty much out of luck.
https://help.cbp.gov/app/answers/detail/a_id/122/kw/tracking%20international%20package/session/L3RpbWUvMTQ2NDc5MjUzNi9zaWQvcyozVFNZUm0%3D/suggested/1
My package is lost / missing; does CBP have it?
If CBP has detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation, or if the package requires a formal entry) the CBP International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released.
When you have fulfilled the requirements necessary to effect release, CBP will clear the package, note how much duty is owed, and return it to the U.S. Postal Service (USPS) for delivery. Usually, you will receive notification in a matter of days, but it can take as long as 30-45 days.
If your package is long overdue or you think it may be lost in the mail, you should contact your local post office and request that a parcel tracer action be initiated to locate it. The Post Office often advises callers to contact CBP, however we do not track packages into or out of our facilities, and unless you have a detention notice from CBP with a number to refer to when you call, we will not be able to locate your package even if it is being held by CBP.
If the post office has a tracking number that indicates the package went into CBP, but no record of it exiting the facility, you might ask USPS's customer service representatives to work directly with the CBP facility to see if it is still there - although the absence of a record is not proof that the package is still in the CBP area. Packages exit the CBP facilities on a conveyor belt and the post office's electronic scanners do not always catch the bar codes on packages as they exit the facility.
Questions about the USPS Customs Declaration Forms 2976 and 2976A should be directed to the United States Postal Service 1800-ASK-USPS/[protected]. For copies of the forms visit Customs Forms.
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